Product Operations Specialist

WorkRamp is the leading enterprise platform for corporate learning. We’re out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customers, partners, and employees. 

? Why WorkRamp?

-  Recently raised a $40M Series C led by Salesforce Ventures, Slack Fund, and Susa Ventures

- #1 Top-Rated LMS by The Motley Fool

-  JMP Securities Hot 100 Startups: The best privately held software companies 2022

- #1 on Inc's 2021 Best Workplaces List for Startups

- Fortune's Best Places to Work in the Bay Area 2021

- Top 100 fastest-growing SaaS companies of 2020 by SaaS Mag

? What’s the opportunity? 

Our product team will double in size by the end of the year. As a hyper-growth company, we rely on consistency to stay efficient and successful in building the right things for our customers.

Be part of a team that values product excellence and help us execute and improve on our quarterly product release cycles.Reporting to the VP of Product, you will play a significant role in making product management and development a scalable resource, help build out tools, and introduce and maintain highest operational standards.

? What will I be doing? 

- Be the expert to communicate what we’re building, what we’ve built, and how we’re doing; think everything from roadmaps and release notes

- Gather, maintain and present data insights from customers, product analytics and other inputs to support product managers with their plans to execute on the strategy

- Prepare regular product-related meetings, e.g. quarterly feature review meetings, feature request collection etc.)

- Document any new processes, update product information that is relevant to keep teams aligned and informed

- Advocate for best practices in tools and administration

- Build out, introduce processes and tools for Product Management activities (e.g. roadmap creation, feature prioritization, and backlog management)

- Manage our product launch readiness process, ensuring all teams are ready to support users and prospects as the product evolves

- Optimize how our product team operates by supporting the product team through process improvements.

- Work closely with PDE (product, development, engineering) to help define how we align across practices, and create a plan to scale

- Partner with marketing, GTM, and support on internal release enablement and customer escalations

? What skills do I need? 

- 2+ years of product/program management or operations in a B2B SaaS company

- Experience in rolling out building effective systems for product delivery (e.g data tools, product management tools)

- Experience successfully leading complex, cross-functional projects with Product, Design and Engineering teams

- Experience in change management principles and methodology

- Excitement and understanding for ambiguity to drive the clarity needed to move forward

- Passion for documenting "everything"

- Experience in data-driven and analytical experience

- Ability to manage multiple projects simultaneously

- Attention to detail, a solid understand of urgency

? Perks

- Fully Remote - Work from anywhere in the US and Canada

- Unlimited PTO

- Equity with annual refreshes

- Full healthcare coverage

- Stipend for remote work setup

- Annual stipend for professional development

- 401K

- Half Day Fridays every other week

- Quarterly Self Care Day & more

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