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Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.
We are looking for a passionate, hard-working, and empathetic person to help our product team assess and prioritize product issues, diagnose trends and root causes, and advocate for product enhancements. This person will become an expert in our product and ensure cross functional partners are up to date with the latest developments, and always looking for opportunities to improve our processes.
What you will do
- Become an expert in our product and able to assess and prioritize product issues
- Identify product quality trends and root causes with the support of cross functional teams
- Ensure open cross functional collaboration and communication between product, engineering, design, operations, and all other relevant functions
- Advocate for, and drive, product and process improvements
- Manage product management tooling and workflows
About you
- Bachelor’s degree or equivalent working experience, with 2+ years of experience in product operation or technical support
- Ability to dive into technical problems and clearly communicate cross functionally, in a remote first environment
- Self driven to learn new things and adapt in a rapidly growing startup
- Excited to make quality healthcare understandable, accessible, and affordable
- Experience using product tools including Jira and surveysparrow.
- Experience measuring and roadmapping tools,
- Preferred: understanding of healthcare and health insurance
Benefits
- Competitive salary
- Stock options
- Flexible vacation
- Medical dental and vision Insurance
- 401k
- Paid Parental leave
- Wellness program
- Opportunity for career growth
- Dynamic start-up environment
About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Full-time contract
- What's the salary range for the Product Operations Specialist position?The suggested salary for this job is $139,950 - $169,000*
- Is telecommuting possible for this job?Yes, telecommuting is possible for this job
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