Get new job offers from in your mailbox every week

Receive more Product jobs in your inbox

Twilio logo
Twilio

Product Operations Specialist (L1)

This job offer is closed.
Browse more Product Operations Manager jobs

See yourself at Twilio

Join the team as our next Product Operation Specialist I 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure number portability across countries, and have access to phone numbers they require for their applications. The Level 1 role is an entry level Product Operations role. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.

Responsibilities

In this role, you’ll:

  • Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have a magical experience with Twilio.
  • Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
  • Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.
  • Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly. 
  • Empower Others: Respond to and action incoming carrier partner notifications. 
  • No shenanigans: Quickly and expertly triage complex issues via detailed internal escalation paths.  
  • Be an Owner: Optimally respond to all basic and some advanced questions from customers (external and internal) in your core area.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

As a Product Operations Specialist I, Twilio is looking for someone who lives the Twilio Magic. You also have:

  • You're detailed, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes.
  • You’re empathetic and customer centric to the core.
  • You’re a clear verbal and written communicator. 
  • You’re introspective and committed to continuous self-improvement.
  • You’re capable of learning quickly and mastering complicated systems.
  • You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals.
  • You’re able to complete tasks in core areas within SLAs.

Desired:

  • 1 Year working on operations/quality on any type of business operations. 
  • Excel intermediate to advance.

Location 

This role will be based in our Bogota, Colombia’s office. 

This role will be in house and working from the Bogota main office when this one re-opens.

Approximately 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Twilio
Twilio is an American company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web serv...
Website
Industry
Enterprise Software, Messaging
Founded
2008
Size
5K-10K employees

Similar jobs
Carbon Health logo
Product Operations Associate
Carbon HealthProduct Operations ManagerFull-time$105,000-$150,000*
Electronic Health Record (EHR)
Health Care
1000+ employees
Health insurance
Paid time off
Tuition reimbursement
Diversity, Equity, and Inclusion
Lumos logo
Product Operations - Spend Management Platform
LumosProduct Operations ManagerFull-time$120,000-$150,000*
Collaboration
Security
11-50 employees
Retirement benefits
Paid time off
Asynchronous work
Employee discount programs
1password logo
Product Operations Manager
1passwordProduct Operations ManagerFull-time$120,000-$156,450*
Cyber Security
Network Security
251-1K employees
Health insurance
Retirement benefits
Paid time off
Asynchronous work
Parental leave

Get new job offers from in your mailbox every week

Receive more Product jobs in your inbox

Commercial
Financial Services
251-1000 employees
Paid time off
Stock options
Parental leave
Health Care
Health Insurance
Health insurance
Paid time off
Bonus or commission pay
Parental leave
Wolt logo
Product Operations Lead
WoltProduct Operations ManagerFull-time$106,500-$164,000*
Apps
Delivery
1K-5K employees