Product Operations

About us

Metaview harnesses data and creates powerful insights that help organisations build amazing teams.

It’s a cliche, but that doesn’t stop it being true: people are the most important thing in any organisation. The best organisations know this, and spend 70% of their budget on hiring and rewarding their people. So, how come we continue to make the most important people-related decisions based on guesswork, memory, and feelings, unilluminated by any real data?

The answer is: because it has never been possible to hydrate these decisions with data. Until now.

Metaview is working at the bleeding-edge to create the Talent Intelligence category, so that organisations can enjoy Team and Talent processes that are just as informed by insight and data as other key business areas. Founded by Siadhal and Shahriar after their experiences building teams at Uber and Palantir, we’re starting by capturing and analysing data from interviews, which have long been the biggest data leak in the entire hiring process.

We’re backed by phenomenal investors in the US and Europe, and our innovative approach has been covered by Forbes, The Times, and The Independent. If you’re inspired by the idea of changing how teams are built for good, we’d love for you to consider joining us on our mission.

About the job

Product Operations sits at the intersection of Operations, Product, and Customer. Your core responsibility will be to help customers realise the full value and business impact of Metaview, and to make sure customer needs are being thoroughly understood and made available as insights to the broader business. You will work closely with other members of the Ops team and both co-founders (CTO and CEO) to deliver successful outcomes. It is a vital role because we’re building a new category, and we believe the magnitude of the impact we have on our early customers will be a multiplier on all future growth.

You’ll be responsible for:

• Working directly with senior leaders and users of our product at customer organisations to maximise the value they realise from Metaview, and the unique data Metaview creates. You’ll consult, project manage, run experiments, and contribute to product roadmap in order to achieve this.
• Creating a company-wide understanding of the health of our deployments/relationships with our customers.
• You’ll work collaboratively with your colleagues in product and engineering to build products and tools that help deliver outstanding value.
• Creating processes, dashboards, and tools that help us move faster and faster over time, while also increasing the levels of customer delight as we grow.

About you

We’re looking for a generalist with an ability to get in the arena and make things happen at an abnormal rate. Some skills we believe are fundamental for this role are:

• Knowing how to interrogate, interpret, and create meaning from data. If you’re not an expert, we hope you at least know SQL to a basic level and are excited to get better at it.
• Knowing how to break an ambiguous problem or opportunity down into specific actionable steps that move us forward.
• Ability to simplify the detail in both spoken, written, and visualised communication.
• Ability to communicate with customers on varied topics, from the tactical to the strategic, in a way that is respectful, delightful, and imbues them with the sense that they are in the hands of experts.
• Excellent ability to create and drive complex, multi-stakeholder processes towards successful outcomes.
• Experience in a high-performance environment, either in an operations role at a tech company, or as a consultant at a top firm.
• You thrive in ambiguity, with a proven ability to quickly make sense of situations that are completely new to you.
• You can get-to-good quickly on most things. You have a natural bias for focusing on the next fire, rather than perfecting this thing (don’t worry, someone else will do that).
• You have a growth mindset, constantly looking to improve yourself and those around you.

Benefits & Perks

• Equipment - choice of MacBook, peripherals, and product subscriptions for work.
• Unlimited time off - you should feel empowered to take as much time off as you need.
• Retreats - quarterly retreats for everyone to get together.
• Books - 100% reimbursement on work-related books.
• Global offices - If you’re not near a hub with a dedicated Metaview office, we’ll get you a WeWork All Access Membership, or equivalent.
• Relocation - We can help you relocate to the UK if needed and can sponsor visas.
• Remote - We work with Remote.com to hire locally.
• Stock options - We offer competitive salaries and stock options based on skills and growth rate. We benchmark stock options to US tech companies, not Europe, so your equity will be truly meaningful.
• Culture - you’ll be surrounded by people at the top of their game, building something that is difficult, and that truly matters. We have a high-trust, mature culture that prioritises impact AND fun. Life’s too short to not have both.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.