Product Operations Manager

At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.

We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances. So we’re hard at work building the tools to make it happen.

Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals. With an exciting roadmap of innovative new products under development, we are building a high performing team to take on the outdated banking solutions. If you are passionate about innovation, thrive in fast-paced environments, embrace a challenge, hate bureaucracy, and can’t think of anything more exciting than disrupting the status-quo, then read on to learn more. 

- Build processes and procedures to deliver products and services efficiently and effectively tothemarket 

- Assessment of industry and regulatory requirements and their impacts on the operating model 

- Configuration of operations tools and platforms to implement designed processes and procedures

- Own and drive operational and product team usage of CRM tools (e.g. HubSpot)

-Manage and maintain the configuration, operation, and optimisation of HubSpot's Service Hub and Operations Hub modules.

- Design, implement, and manage HubSpot workflows to streamline processes, automate tasks, and improve operational efficiency.

- Monitor and troubleshoot issues within HubSpot, ensuring seamless performance and minimal downtime.

- Collaborate with stakeholders to customise HubSpot features and ensure alignment with business goals and requirements.

- Product feature roadmapping support which includes research and review of the product and service landscape locally and internationally.

- Project management support in scheduling, dependency identification and progress monitoring

- Supporting the implementation of product and their enablement processes throughout the organisation 

- You will be comfortable working in large, complex projects and driving project management activities - in particularly, you will be comfortable managing internal and external stakeholders, deadlines and de-risking project critical paths

- You will have operationalisation at the forefront of your considerations with a view to embedding process and capability into 1st line teams. 

- Loves challenging the status quo

- Ability to work autonomously yet collaboratively

- Holds the concept of customer experience and process design ‘simplicity’ in the highest regard

- Comfortable working with ambiguity and structuring analysis using inductive and deductive logic

- Comfortable working the detail - from requirements documentation authoring to reviewing process flows 

- Be able to be adaptable to highly fluid and changing environments 

- Enjoy the intellectual challenge of problem solving

- A willingness to ‘muck in’ and get it done 

- Worked in fast-moving businesses and the ability to pivot approaches quickly to get to answers

- Comfortable with quantitative analysis/statistics and must have strong Excel/data modelling skills

- Have an eye for detail and can ‘drill-in’ to minutia but are able to synthesize information

- Can effectively prioritise work to drive outcomes 

- Comfortable working under pressure

- Proven experience in managing and configuring HubSpot Service Hub and Operations Hub is a bonus.

- Expertise in designing and optimising workflows, including complex automation processes.

Our team thrives on the energy of being together. While technology connects us virtually, we love the in-person collaboration and spend majority of our work week at our spacious (and fully stocked with snacks) Melbourne CBD office.

A competitive salary package, including equity from an early stage;

A balanced, progressive, and supportive work environment;

Excellent parental leave and other leave entitlements;

A fantastic office environment;

Endless learning and development opportunities;

Plenty of fun and social opportunities - we love to come together as a team;

Being part of one of Australia’s most exciting scale-ups.

At Zeller, we are looking for passionate people with drive and integrity. You are encouraged to apply even if your experience doesn’t exactly match this job description.