What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Operations Manager job at Zeller

About Zeller

At Zeller, we’re reimagining business banking. We’re champions for small to medium sized businesses, challenging the status quo, and eventually, the big banks.

Why is it exciting to work at Zeller?

We’re big believers that ‘talent attracts talent’. Our goals are ambitious and exciting, and we need an incredibly skilled team to achieve them. Our team comes from all walks of life, and though we’ve been apart for such a long time, our culture has remained strong.

We have the vibrant, innovative ‘feel’ of a start-up, whilst having the pretty cool moniker of being ‘Australia’s most valuable pre-launch start up’. Ever.

When it comes to your position, you’ll be working alongside incredible talent to come up with solutions for unique and often original ideas. The team are champions for each other, and one of our strongest attributes is our team-first mentality.

Job Description

This is an opportunity to help us re-imagine financial services and how we deliver best in class products, services and experiences for our customers and staff.

The role is the intersection and interface between product, program management, operations and optimisation. You’ll design key operational processes and procedures with the objective of quickly launching in the market while building scalability at the heart of what we do.

You will own key operational relationships with our operations leadership and product leadership, bringing your understanding of systems, process, structure and data. You are comfortable working cross functionally, internally and externally driving deals and projects and positioning our projects and direction multiple ‘moves’ ahead of where we are.

You will have the ability to understand the big picture and quickly drill into the detail that matters - going from strategy through to execution and operation. You will support our team’s decision making processes, test hypotheses and remove ambiguity through structured and logical analyses.

The role will work across:

Operations - analytics across the operating model, from process through to people and data

Product - existing and new product operational analysis and implementation

Roles and Responsibilities:

Operating Model Analysis
Build processes and procedures to deliver product and services efficiently and effectively to market
Productivity modelling to assist in identifying improvement opportunities in servicing / capacity planning
Assessment of industry and regulatory requirements and their impacts on the operating model
Configuration of operations tools and platforms to implement designed processes and procedures
Supply chain support and administration in onshoring our products from manufacturers and 3PL

Product Management Support
Product feature roadmapping support which includes research and review of the product and service landscape locally and internationally
Project management support in scheduling, dependency identification and progress monitoring

Product Implementation
Supporting the implementation of product and their enablement processes throughout the organisation
You will be comfortable working in large, complex projects and driving project management activities - in particularly, you will be comfortable managing internal and external stakeholders, deadlines and de-risking project critical paths
You will have operationalisation at the forefront of your considerations with a view to embedding process and capability into 1st line teams.

Attributes

Loves challenging the status-quo
Ability to work autonomously yet collaboratively
Holds the concept of customer experience and process design ‘simplicity’ in the highest regard
Comfortable working with ambiguity and structuring analysis using inductive and deductive logic
Comfortable working the detail - from requirements documentation authoring to reviewing process flows
Be able to be adaptable to highly fluid and changing environments
Enjoy the intellectual challenge of problem solving
A willingness to ‘muck in’ and get it done

Qualifications and experience:

5+ years in business banking, product strategy and/or consulting
Worked in fast moving businesses and the ability to pivot approaches quickly to get to answers
Comfortable with quantitative analysis / statistics and must have strong Excel / data modelling skills
Have an eye for detail and are able to ‘drill-in’ to minutia but are able to synthesize information
Can effectively prioritise work to drive outcomes
Comfortable working under pressure

Bonus Points

Management consulting experience in Strategy and Operations, and consulting experience specifically in Financial Services is considered a plus!
Experience in working within a high-growth environment
Experience in technology / FinTech
Understanding of operating model design, metrics selection and prioritisation processes

Like the rest of the team, you’ll benefit from:

A competitive salary package, including equity from an early stage;

A balanced, progressive and supportive work environment;

Excellent parental leave and other leave entitlements;

Hybrid working arrangements;

Excellent learning and development opportunities;

Plenty of fun and social opportunities - we love to come together as a team, both virtually and in person;

Being part of one of Australia’s most exciting ‘scale-ups’.