Product Operations Manager

Snapshift’s mission is a big: simplifying HR for small and medium-sized businesses across Europe - less admin, more human.

Snapshift already helps 6,000+ independent businesses, franchises and groups in the hospitality, retail, healthcare sectors and beyond. In a nutshell: any businesses with frontline workers and employee shifts to schedule can use Snapshift.

From onboarding, to scheduling, to simplifying the monitoring of vacation and sick days, all the way through to one-click payroll prep… Snapshift helps SMBs to free themselves from administrative tasks and focus on what’s important: its customers and team.

Snapshift is growing quickly, tripling its revenue year over year and doubling the size of its team. 6,000+ customers and 100,000 employees use the app on a daily basis all over France… and soon in the rest of Europe thanks to its 40 million Series A in early 2022.

In 2021, the Operations team has scaled from 1 to 4 persons to support Snapshift growth (ARR x3, people x2) and will triple in 2022. In this hypergrowth context, you will join the team who owns the mission of structuring our scale collaboratively by supporting the leadership team notably on strategy, organisation, KPIs monitoring, process implementation & tool structuration.

As a Product Operations Manager, you will be in the Strategy & Operations part of the Operations team. Your role will be to partner with the Head of Product on all strategic, organisational & analytical topics in order to support the Product team to reach their goals.

Your main missions will be :

- Support the Head of Product in the Product strategy through OKRs

- Orchestrate & structure recurring meetings inside the product team

- Define main product KPIs & implement the dashboards to follow them

- Implement tools & processes in order to increase our product efficiency

- Define playbooks of the various roles inside the product team

- Here are some OKRs examples on which you will work (figures are fake for confidential reasons)

° 80% of Product OKRs have been reached in 2022

° Proxy metric (product usage metric) is reaching 70% for all our customers

° Other teams trust prioritization decision made by the Product team (satisfaction score is above 4 out of 5)

° Head of Product satisfaction about organisation, KPIs monitoring and meetings structuration will be above 4 out of 5 at the end of2022

- Benevolent company with a great atmosphere (yes, yes, really) !

- Hypergrowth: Snapshift is among the fastest growing scale-ups of the eco-system

- Competitive salary

- All common scale-up perks: remote-friendly, flexible hours of work, Alan, Swile …

- Autonomy & ownership

- Coaching culture

- Top engineering (X, Mines-Ponts …) or business school (HEC, Essec …)

- Passionate about product organisations (agile methods, squads, product analysis …)

- Successful experience in a start-up/scale-up as a Product Operations or Product Manager

- Master Product organisation: Scrum, Agile methods, Squads, Lean-product …

- Master Product analytics tool: Amplitude, MixPanel, HotJar, AB-tasty …

- Autonomous & organised

- English - B2+

Step 1 : 30min intro call with our HR manager

Step 2 : Interview with the Head of Ops and Head of Product

Step 3 : Skill test

Step 4 : Culture fit (CEO, Ops Team, PM)