Product Operations Manager - Security Standards and Solutions

About the Department

The Product organization at Cloudflare is made up of Product Managers, Product Designers, Product Content Managers and Product Operations Managers.  We love to learn, collaborate, and solve large-scale problems. 

Your work will impact and influence products used by millions of people and thousands of companies daily. Working within the department and across-functions in an inclusive, hands-on and respectful way will be key to your success and the success of the Product organization in general.

About the Role

We’re looking for a Product Operations Manager who will manage key cross-product and cross-company solutions including FedRAMP and other Government and Public Sector data-sovereignty, security certification, privacy, standards and compliance initiatives. You will work across many teams at Cloudflare including Product, Engineering, Security, IT, Compliance, Sales, Marketing, Privacy, and Legal. You will help translate requirements into product features, solution architectures, infrastructure capabilities, process and compliance standards. You will use your deep technical and collaboration skills along with your hands-on approach to achieve timely results across multiple major projects.  Your role will require you to act as a cross-product Product Manager collaborating with individual Product Managers and Engineering Managers while also acting as a cross-organization leader and subject matter expert.  

• Define and prioritize the cross-product features and functionality required to ensure Cloudflare meets and maintains the requirements of major cross-product and cross-company compliance and security certification initiatives.
• Lead and guide product managers in planning features that meet Public Sector security standards.Work with Go-to-Market teams including Pricing and Licensing, Product Marketing, Sales, Customer Support and others to bring Public Sector security certification offerings to market.
• Lead Cloudflare’s  product and solution compliance for FedRAMP .
• Act as a leader in all globalPublic Sector security standards, data sovereignty and compliance projects at Cloudflare taking a hands-on approach, collaborating with cross-functional teams.
• Engage with customers, prospects, and internal stakeholders to understand core capabilities required and develop plans to meet those requirements.
• Engage directly with customers to facilitate an understanding of how using Cloudflare products will help them stay in compliance with the security certification and compliance requirements applicable to them.
• Help Product and Engineering teams weigh different options to meet the requirements of these initiatives and understand the tradeoffs of each.
• Act as a subject matter expert in the product and engineering capabilities of these projects, participate in customer, internal and external meetings/communications.
• Own the Public Sector security compliance product roadmap and help customers fit Cloudflare’s roadmap into their enterprise roadmaps.

Desirable skills, knowledge and experience

• Minimum 10 years previous experience in technical roles in Product Operations, Product Management, Engineering Management, Customer Success, or Pre/Post-Sales. 
• Deep technical expertise, curiosity and a solid understanding of networks and the Internet.
• Strong understanding of how Internet traffic flows and how logs and data are created and stored. Deep expertise and experience in Public Sector compliance and security certifications in the cloud computing and/or cybersecurity industries.
• Strong understanding of FedRAMP and experience leading teams to FedRAMP High certification.Strong understanding of enterprise architectures and ability to map products and solutions to customer environments.
• Experience with and good understanding of data localization, data resilience and data sovereignty architectures and solutions.Ability to communicate technically complex concepts to non technical audiences.
• Bachelor’s degree required, preferably in Computer Science or Engineering.
• Deep experience in the Cloud Software and/or Cybersecurity industries.
• Proven track record working with diverse teams and working across-teams.
• A detail-oriented mindset with a hands-on approach.
• Customer-centric mindset with the capability of translating customer needs and customer experiences into the product development process.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires and Washington hires: Estimated annual salary of $170,000 - $208,000.
• For New York City-based and California (excluding Bay Area): Estimated annual salary of $192,000 - $234,000
• For Bay Area-based hires: Estimated annual salary of $202,000 - $246,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave