Product Operations Manager

Inspired by our belief that anyone can learn anything and powered by our own curiosity, we build the smartest tools we can imagine to help students learn.  

Quizlet is the popular, global learning platform and app that millions of students, teachers and everyday people use to study any subject imaginable for school, work or as part of their personal interests -- including two-thirds of high school students and half of all college students in the US. Combining cognitive science and machine learning, Quizlet guides students through adaptive study activities to confidently reach their learning goals. We’re on track to become the undisputed leader in user-generated learning content and engagement, at the scale of YouTube.  

Valued at $1 billion, Quizlet has raised over $60 million in venture capital from investors including Icon Ventures, Union Square Ventures, General Atlantic, Costanoa Ventures, Owl Ventures, and Altos Ventures.  

To serve our global community of learners, our teams tackle lofty technical challenges and design for use cases across cultures and languages. We work hard, act like owners, and collaborate every chance we get. We’re energized by the potential to power more learners through multiple approaches and various tools.

At Quizlet, the Product Operations team serves as a bridge between our users and the product development teams that ultimately helps teams do great, user centric work. Our core functions include managing our user reported bug pipeline, sharing trends in user sentiment to enable roadmap work, and supporting user facing teams all through a lens of scalability. There is a consistent collaboration with the other teams in User Operations, Product, Engineering, and Marketing.

As an individual contributor on the Product Ops team, you are focused on delivering quality experiences to users through the development of scalable frameworks and processes that benefit many users and internal teams. You will understand your assigned product pairings deeply, and enable our Support team by applying your product expertise to product launches, user support needs, and bug triage. You'll partner with cross-functional product development teams by providing recommendations that you cultivate from analyzing user support trends and other data. 

As a team lead, you’ll be responsible for monitoring and tracking Product Ops key metrics and building team processes to improve them as well as jumping into complex organizational needs to create structure and frameworks that help internal stakeholders make more informed decisions about our product and users.

We are looking for someone who thrives on understanding their work deeply and building durable systems to optimize working processes. Your success is measured by your impact on Product Ops core metrics, your ability to streamline and generate systemic solutions to problems across wide groups of stakeholders, and your ability to support the goals of your partnering teams.

This is a hybrid role based out of our Denver, Los Angeles, New York, Seattle, and San Francisco office.

We work to create a holistic interview process, where both Quizlet and candidates have an opportunity to view what it would be like to work together, in exploring a mutually beneficial partnership.

We provide a transparent setting, that givesa comprehensive view of who we are!  

We hope you are excited about everything you read so far. We highly encourage you to apply for this position, even if you feel you do not meet all the requirements. Quizlet is always looking for amazing folks that believe in our mission and can contribute to our team in various ways - not merely candidates that fit a certain mold.

We have a bias for action, take initiative, and take pride in delivering results. We make informed decisions whenever possible but are unafraid to take calculated risks on great ideas to promote learning. We embrace challenges and see effort as the path to mastery. We’re constantly seeking opportunities to learn and we embrace curiosity. Quality matters at Quizlet, and we hold the bar high on everything we do.

We treat each other with honesty and respect, encourage vigorous debate, and seek critical feedback. We value diversity, humility, transparency, and collaboration as the best paths to our success — as individuals, as a team, and as a company.

Quizlet’s success as an online learning community depends on a strong commitment to diversity, equity, and inclusion. We are actively working to build a team that is representative of the diverse communities we serve, and an open, inclusive work environment where all employees can thrive. As an equal opportunity employer and a tech company committed to societal change, we welcome applicants from all backgrounds. Women, people of color, members of the LGBTQ+ community, individuals with disabilities, and veterans are strongly encouraged to apply. Come join us!

At this time Quizlet does not accept unsolicited agency resumes and/or profiles. 

Please do not forward unsolicited agency resumes to our website or to any Quizlet employee. Quizlet will not pay fees to any third-party agency or firm nor will it be responsible for any agency fees associated with unsolicited resumes. All unsolicited resumes received will be considered the property of Quizlet.