Product Operations Manager

Role Description

Your North Star: empower the product and technical organizations at Pomelo to help mothers have healthy babies

We’re looking to bring on our first product operations employee to join our small but growing technical team. You’ll need to be a jack of all trades and willing to help with anything operational that allows us to scale our product and our business, and be excited to work on anything ranging from high-level planning (e.g., how do we scale the way we provide support to our users), to tactical day-to-day workflows (e.g., training for a rollout for a new product feature). Specifically, you will:

• Become an expert in all of Pomelo’s products, and help define business processes that surround them. This will include building a process for triaging internal and external support questions, and determining which ones need escalation to engineering.
• Serve as a thought and execution partner to our technical functions including engineering, product, design, and data science.
• Develop and implement strategies and processes to scale our product, addressing operational challenges and identifying new opportunities for growth.
• Collaborate with our clinical, clinical operations, market operations, and other teams to understand their operational needs and help improve their processes with product or technical support. This may include providing product education or documentation when needed.
• Take on various operational responsibilities to ensure the successful launch and ongoing support of our product and patients.

Who you are

• 3+ years professional experience in digital product operations, or similar operational experience working closely with a technical team on a digital product
• Passionate about the problem Pomelo is trying to tackle
• Scrappy and able to build operational processes from 0, but also have the vision to know how to scale them when needed
• Comfortable scoping and tackling ambiguous problems
• Comfortable learning about and working across different technical systems
• Willing to roll up your sleeves and tackle any operational challenges, no matter how big or small
• Excited to work cross-functionally across technical and non-technical stakeholders, including folks who do not have as much product knowledge or expertise as yourself
• A strong communicator who can quickly understand the needs of different audiences and adapt communication appropriately
• Strong analytical and problem-solving skills: SQL experience is preferred, but at a minimum you’re comfortable working with spreadsheets and pivot tables.

Bonus points if you have any of the following

• Experience at a startup, especially during a period of rapid growth
• Experience working in healthcare or health tech
• Experience managing and scaling an operational team
• Ability to code in at least 1 programming language

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $120,000-$150,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.