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Product Operations Manager (m/w/x)

Asynchronous work
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About Grover

Grover makes access to tech easy, affordable, and sustainable—with flexible tech rental subscriptions. No deposits, no commitment, just tech when you want it for as long as you need it.

With around $1.3 billion in financing, Grover is one of Germany’s best-funded scale-ups, and we’re growing fast. Since 2015, we’ve gone from a small startup operating out of a Berlin apartment to a team of 500+ people, bringing flexible tech subscriptions to renters across Germany, Austria, the USA, Spain, and The Netherlands.

And we’re just getting started. This year, we’re expanding into even more countries and launching even more innovative ways for people to access the tech they need.

Our Mission & Vision

We’re making it possible for more people to get the best out of life–with flexible, affordable access to the tech they need. That was our bold vision when we started back in 2015, and—with over 1 million renters across 5 countries—we’re right on track.

We’re also proud to champion a more sustainable way to use tech. With over 500,000 devices returned, refurbished, and recirculated so far, we’ve already saved 1,500 tons of e-waste from ending up in a landfill.

Want to join us on our mission to give more people flexible access to the tech they need? We’d love to have you on the team.

The role

As a Product Operations Manager, you will be one of the pioneer members of the Product Operations team at Grover, and will have a huge opportunity to champion product excellence as the Product & Design team scales.

As a Product Operations Manager, you will:

  • Work closely with Product & Design leadership to optimize team performance, reporting, and overall communication
  • Identify gaps and bottlenecks in processes across the product development lifecycle, from discovery to delivery
  • Manage tools such as Product board and Figma and create best practices for using them across the organization
  • ●Advise the team to capture, review, and analyze usage information and other key data to better assess impact and ensure that all product-level experimentation and development are tied to company goals and product strategy
  • Champion product excellence through coaching and maintaining best practices and enablement resources for product managers, designers, and researchers
  • Co-own the Product and Design team culture and support related initiatives to drive team engagement
  • Support the scaling of the Design team (which includes Product Design, UX Research, and Content Design) and drive their effectiveness by optimizing design operations and design tools
  • Help build feedback loops and efficient processes to capture customer insights to support decision making and product strategy
  • Help build and maintain a research repository and design team knowledgebase

You care about:

  • Our customers: you deeply care about customers and want to ensure that they are heard
  • Outcomes: you ensure that any feature your team ships hits the sweet spot between UX, effort, and impact
  • The big picture: everything you do is coherent as a whole and you understand how strategy translates to tactics
  • Ownership: you easily communicate ideas, implement them, and take responsibility for your actions
  • Building products: you understand how software is built, and are effectively communicating with Product Managers, Designers, Engineers and every one in-between
  • Helping others: sharing knowledge with your colleagues is on top of your priorities
  • Fast-paced startups: you love adapting to different situations, and you know how and when to iterate fast and with high quality
  • Our product: you believe in our vision, and are willing to give your best to build the future of Grover

We are looking for someone passionate, with:

  • 2 + years of relevant experience working in a fast-paced scaleup
  • Experience working with design thinking and agile methodologies
  • Excellent communication skills, both written and spoken
  • Strong project management and organizational skills
  • Data-driven approach to problem solving, with a focus on scalable solutions
  • Ability to thrive in cross-functional settings and influence across different disciplines and levels

It’s a plus:

  • Experience in design operations or research operations
  • Experience managing customer feedback loops or Voice of the Customer programs

What we offer:

  • Flexible working hours and remote work policy
  • Entrepreneurial responsibility and flat-hierarchies
  • Career growth
  • Modern, spacious office located in central Berlin
  • Open-minded variety of nationalities
  • Team Events
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Grover
With Grover you can flexibly rent technology. It's that easy: Order, Enjoy, Send back. Get all the technology you love whenever you want. Discover Grover >>
Consumer Electronics, E-Commerce
251-1K employees

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