Product Operations Manager (m/w/x)

The role

As a Product Operations Manager, you will be one of the pioneer members of the Product Operations team at Grover, and will have a huge opportunity to champion product excellence as the Product & Design team scales.

As a Product Operations Manager, you will:

• Work closely with Product & Design leadership to optimize team performance, reporting, and overall communication
• Identify gaps and bottlenecks in processes across the product development lifecycle, from discovery to delivery
• Manage tools such as Product board and Figma and create best practices for using them across the organization
• ●Advise the team to capture, review, and analyze usage information and other key data to better assess impact and ensure that all product-level experimentation and development are tied to company goals and product strategy
• Champion product excellence through coaching and maintaining best practices and enablement resources for product managers, designers, and researchers
• Co-own the Product and Design team culture and support related initiatives to drive team engagement
• Support the scaling of the Design team (which includes Product Design, UX Research, and Content Design) and drive their effectiveness by optimizing design operations and design tools
• Help build feedback loops and efficient processes to capture customer insights to support decision making and product strategy
• Help build and maintain a research repository and design team knowledgebase

You care about:

• Our customers: you deeply care about customers and want to ensure that they are heard
• Outcomes: you ensure that any feature your team ships hits the sweet spot between UX, effort, and impact
• The big picture: everything you do is coherent as a whole and you understand how strategy translates to tactics
• Ownership: you easily communicate ideas, implement them, and take responsibility for your actions
• Building products: you understand how software is built, and are effectively communicating with Product Managers, Designers, Engineers and every one in-between
• Helping others: sharing knowledge with your colleagues is on top of your priorities
• Fast-paced startups: you love adapting to different situations, and you know how and when to iterate fast and with high quality
• Our product: you believe in our vision, and are willing to give your best to build the future of Grover

We are looking for someone passionate, with:

• 2 + years of relevant experience working in a fast-paced scaleup
• Experience working with design thinking and agile methodologies
• Excellent communication skills, both written and spoken
• Strong project management and organizational skills
• Data-driven approach to problem solving, with a focus on scalable solutions
• Ability to thrive in cross-functional settings and influence across different disciplines and levels

It’s a plus:

• Experience in design operations or research operations
• Experience managing customer feedback loops or Voice of the Customer programs

What we offer:

• Flexible working hours and remote work policy
• Entrepreneurial responsibility and flat-hierarchies
• Career growth
• Modern, spacious office located in central Berlin
• Open-minded variety of nationalities
• Team Events