Product Operations Manager

YOUR MISSION

Product Operations is responsible for ensuring Product Management is equipped with the processes, tools and best practices needed to do their best work so that product delivery is set up to scale with the company.  As a Product Operations Manager, you will help implement and optimize processes, communication and enablement as well as serve as a Program Manager for strategic initiatives that align to MURAL’s company objectives. This position reports to the Head of Product Operations.

The specific responsibilities of each POM vary but may include the following: 

1. Define and streamline recurrent tasks and processes. Proactively identify gaps or bottlenecks in our current processes and playbooks. Define and implement processes in the Product org that allow Product to speed up delivery and maintain focus on strategic work. Document them and ensure every stakeholder understands what they are and how they should be used. 
2. Optimize planning and communication. Drive the process for roadmap planning and streamline release information and updates, ensuring insights are effectively shared across teams.
3. Drive cross functional strategic initiatives. Act as a program manager and communications lead on high priority projects spearheaded by Product in order to ensure that strategy is clearly defined and communicated, hold teams accountable to scope and timelines and bring in relevant cross functional team members at the right times for input.
4. Maintain best practices and enablement resources for Product Managers. Help the product teams stay on top of the latest best practices, methods, and tools by researching, and consolidating knowledge that is accessible and easy-to-consume. 

YOUR PROFILE

• Passion for technology and Product
• Highly organized, detail-oriented
• Builds for scale and efficiency
• Self starter, adaptable and comfortable with ambiguity
• Strong sense of ownership and accountability for program success
• Thrive in cross functional settings, ability to liaise between technical staff as well as business stakeholders at both the individual contributor and executive level, ability to influence and execute across groups
• Cross functional program management experience - ability to drive complex, multi-disciplinary product projects
• Proven ability to influence and affect change at all levels of the organization without having positional authority
• Strong written and verbal communication skills as well as ability to think clearly, analyze quantitatively, problem-solve and prioritize
• Software release management acumen
• Experience in or strong understanding of Product Management as a function, direct Product Operations experience a plus but not required

Nice to have...

• PMP Certification
• Solid experience in a high growth, highly scaled SaaS environment
• Data-driven approach to converting KPIs into metrics for the solutions you maintain, and the desire to measure, report and iterate as needed. Prior experience with analytics tools is a plus.

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