Product Operations Manager

Internet and WiFi are critical to every business, and Meter is building the software and hardware solution to make getting online easier. Our mission is to make companies of all sizes more productive and secure through providing best-in-class internet infrastructure. We believe every building should come with internet, networking, and WiFi. Just like water, gas, and electricity, the internet is a fundamental utility.

Unlike traditional internet solutions, Meter’s approach is vertically-integrated across engineering and operations. We design and manufacture our own hardware, develop the entire software stack, and manage our users’ network. Meter’s software and hardware solutions allow our users to focus on what’s most important to them: running their business.

We are looking for people who are excited to work on complex problems, enjoy learning and working with others, and above all, are kind and ambitious. We are building for the long term and just getting started. We'd love your help.

About the role

Meter’s mission is to make businesses more productive and secure through providing best-in-class internet infrastructure. As a Product Operations Manager you will have a foundational role in delivering our mission by:

• Defining and streamlining the processes and systems that enable consistent, reliable, and high quality deployments of Meter’s infrastructure

• Solving how to scale operations as our customer base, geographic footprint, and team grow

• Driving key decisions on investments in people, process, and products that make Meter Operations work seamlessly

• Partnering closely with sales, marketing, and customer success to deliver an exceptional end-to-end customer experience

The Product Operations team plays a critical role at Meter. Our customers’ first experience with Meter is often defined by the quality of our Operations. Our team has a large surface area — from procuring hardware, enabling sales, and developing partnerships to supporting customers, building internal tools, and shaping our product roadmap. The Product Operations team has a tight feedback loop with engineering, and you will be collaborating closely with our engineering team to improve our Operations and customer experience.

You might be a good fit if

• You are excited about building infrastructure and all the gritty, behind-the-scenes work that goes into making it just work for customers

• You develop frameworks for decision-making, allowing your team to move quickly and confidently

• You understand the trade-offs between building for scale vs. solving for the short-term

• You can communicate effectively across diverse sets of audiences — from building contractors to network engineers

• You have empathy for both customers and partners and can translate that empathy into meaningful improvements of our products and services

About the team

You’ll be working on a team with other experienced engineers and operators - people who have helped scale successful companies previously and understand how to get stuff done, have interests outside of work, and work efficiently so they have time to enjoy those interests. We value diversity, passion, integrity, curiosity, and long-term thinkers. We trust each other to be outstanding, and we maintain levity and joy while doing deep and meaningful work. We take our work seriously, but we don’t take ourselves too seriously. Some of the many things we enjoy outside of work: reading, ham radios, astronomy, basketball, cooking, and music.

If you are at all interested in joining us, please

• Tell us a bit about yourself, why you are interested in what we are doing, and any relevant experience you have.

• Include your resume, LinkedIn profile, or personal website -- whatever you think will give us the best view of who you are.

We are looking for people who are kind and ambitious. We value passion, integrity, and curiosity. We highly encourage you to reach out to us even if your experience doesn't precisely match this job description. We strongly believe in potential and expect ourselves and our colleagues to have the capacity and desire for ongoing growth.

Meter is committed to equal treatment and opportunity in all aspects of recruitment and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity or expression, medical condition, sexual orientation, veteran or military status, marital status or any other category protected under local, state or federal laws. Meter is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

By hiring teams with a variety of backgrounds, orientations, experiences and perspectives, we will increase our capacity to build better products and services for our customers, as well as create a more satisfying and engaging workplace for our employees.