Product Operations Manager, Lyft Media

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To create the best ride for all, we start with our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft Media is a high growth line of business within Lyft focused on building the world's largest transportation advertising network. We build products that allow brands to engage with our unique audience throughout their transportation journeys. Our assets include out-of-home (OOH) media units such as rooftop screens and bikeshare ad panels, while our digital assets include in-car screens and in-app ad products. You can read more about Lyft Media on our blog here.

As an Operations Manager for Lyft Media’s rooftop & in-car (tablet) product – you will manage product operations, nationwide scaling and fleet maintenance of our rooftop and in-car (tablet) advertising network.

Location:

New York

Responsibilities:

• Lead end-to-end operations of our nationwide Rooftop & Tablet advertising fleet – including driver acquisition, vehicle installations, driver & fleet relationships, recalls, hardware maintenance, and inventory management
• Lead new market launches through implementing a strategy with Sales, planning with internal and external partners and executing on the ground responsibilities 
• Responsible for operations KPIs / metrics tied to fleet size, operational rates and market footprint
• Optimize existing footprint - coordinate with Sales & Strategy to optimize ad inventory through improving the operational rates of the products, build processes / tools to identify defective units
• Collaborate with Operations and other functions such as Product Marketing to develop/improve Driver communications, acquisition and engagement
• Assist in the development of standard operating procedures and work closely with operations associates and tech ops to deploy
• Work with our external vendors across hardware, software, and data to ensure we are receiving the best terms and customer support to achieve our business objectives
• Clearly and frequently communicate progress & plans across the broader Lyft Media organization

Experience:

• 4+ years in operations, tech strategy & ops, consulting, or a traditional automotive environment 
• Proficient in Google Sheets / Microsoft Excel
• Experience with MODE or Tableau (dashboarding) preferred
• Experience working with rideshare / taxi drivers & fleets preferred
• Experience building processes from scratch & implementing them to solve business problems
• Self-starter and ability to move efforts forward with limited oversight
• Willingness to roll up your sleeves and fix problems in a hands-on manner

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

Starting in September 2023, this role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected range of pay for this position in the US is $137,000 - $158,750. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.