Product Operations Manager - Integrations

Who's behind Deel?

We're a global team that loves to build and solve problems, especially when it comes to the world of remote work. Made up of self-driven people spanning 50+ countries, Deel's unified yet diverse culture keeps us continually learning and improving.

Companies should be able to hire the best talent anywhere in the world, so we're building the tools to make that a reality. Our market-leading tech, expertise, and, most importantly, the team are crucial. As a whole, we find fulfillment in working together towards our shared mission.

So, why now?

A significant shift has occurred within today's workforce, and with it, business as we know it has drastically changed. At Deel, we see a world without hiring borders, but we needed to find a solution to make it happen. A 30-mile hiring radius should no longer limit how companies hire because great talent lives everywhere. Deel exists to stay on top (and ahead) of the accelerating global talent market by offering global teams all the tools needed to hire, manage, pay, and scale at rocket speed.

And speaking of scale, Deel has officially raised $425 million in Series D funding, bringing our valuation to $5.5 billion. There's never been a more exciting time to join Deel- the market leader in international payroll and compliance.

Deel Integrations Product Team

Integrations will be critical to reaching Deel’s ambitious growth targets. We love building native integrations that make customers happy, allowing them to achieve their big-picture hiring dreams with Deel.

About the job

Deel’s integrations product team is looking for a driven product specialist to help us achieve our ambitious 2022 roadmap goals. You will be the connective tissue between product and user-facing teams, increasing leverage, so that we can ultimately deliver more value to more users, faster.

The right person for this role is someone who isn’t afraid get in front of customers and persist to understand customer needs and the systems we are integrating with. This sometimes means learning about accounting, finance and people operations on-the-fly.

Key Responsibilities

Go-to-market:

• Work with enablement, tech-ops, support, to ensure customer-facing integrations-related documentation is current. Establish more efficient process for this to happen on an ongoing basis and ensure these are embedded in integration setup flows.

• Answer CS, Sales and CSM questions around integrations and ensure relevant documentation is rectified so that the same question can be answered via help guides.

• Support PM, Team Lead and CSMs with VIP customers on configuring integrations.

• Incubate MVP features, initially playing a CS/Support role until those features are rolled out to the wider support team.

• A contact-person to GTM teams when handling retro-compatibility challenges

Product:

• Analyse statistics and gather feedback from customers to glean actionable insights that drive our key metrics.

• Work directly with clients to build new features, review designs, specs or MVPs with them, and incorporating that feedback into the backlog.

• Assist with feeding and unblocking the team with high-quality requirements. Occasionally this might mean referring to API docs or using Figma, diagramming or wireframing tools to communicate requirements clearly.

• A full-time member of the integrations product team, participating in all relevant ceremonies. Will sometimes need to assist in planning or running of these sessions.

Requirements:

• 4+ years of experience in a product or strategy/operations role

• Experience working directly with customers in a complex b2b environment

• Ability to communicate concisely and intelligibly to internal and external stakeholders

• Strong organisational skills and ability

• Some knowledge of APIs with the ability to read and interpret API documentation

• Some analytical and query skills

Not required, but a plus:

• Experience working in a fast-paced, product-driven tech company

• Domain expertise in the HR, finance or accounting/bookkeeping space

• Product design and UX skills

Total Rewards

At Deel, our workforce deserves fair and competitive pay that meets them where they are, no matter their location. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Because a good life brings great innovation.

At Deel, you’ll enjoy:

• Unlimited Paid Time Off with a minimum of 18 days off per year

• Parental leave

• The option to be paid in digital currency or the currency of your choice

• $100 per person per month Health and Wellness budget

• $30 per person per month Learning and Development budget

• FlexWork - you choose where you work - from your home, the beach, a Deel office, or through our WeWork global membership program

Perks are nice, but perks don’t make a company or individual successful - the work does. At Deel, we’re building technology and products to engage the ever-changing global workforce and to ensure businesses may hire anyone anywhere. While you’re building for our customers, we’re building for you. 

At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.