Product Operations Manager

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem. 

We’re looking for a Product Operations Manager to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. Are you ready to be the next changemaker in cancer care?

What You'll Do

Reporting into the Director of Product Operations, your top responsibility is to ensure that our cross-functional teams are able to translate our product strategy into action by enabling our customers to adopt and extract value from new products and features. You will become one of the company’s top subject matter experts in shaping and executing rollout strategies for new products and features across our core product lines, with a focus on our Precision Medicine suite. In this role, you will own delivery of feature rollouts alongside partners on the Product, Design, Marketing, and Customer Success teams to best support the change management for our customers and drive forward product outcomes. In this role, you will also have an opportunity to uplevel our existing product development and launch processes in service of improved product outcomes and customer experience. 

More specifically, you will:

• Become an expert on our products and workflows, end users and decision-makers
• Help shape how we build and scale cross-functional processes to support the rapid development of new features and products and the satisfaction of our customers
• Develop customer-centric launch strategies that appreciate and mitigate potential user change management considerations and/or risks 
• Become the voice of internal and external customers by synthesizing feedback into actionable themes, advocating for needs, and achieving buy-in from stakeholders to achieve goals
• Collaborate closely with Product and Engineering to develop customer outcome metrics and internal tools for tracking them, creating leverage and transparency for Customer Success teams
• Develop and maintain ongoing partnerships with external product vendors as needed in service of feature development and delivery.You will lead coordination efforts with external partners through definition, design and delivery of joint solutions to market.
• Work closely with our Product Education and Product Marketing teams on scaled internal and external enablement resources (user guides, in-app education, webinars, etc.) to support our end users
• Post-launch, manage incoming customer feedback and issues and transitioning products/features to standard implementation and support channels.
• Lead efforts to nurture and manage cross-functional coordination to support the products in market by proactively assessing, and validating partner needs on an ongoing basis.

Who You Are

You're a self-starter with 3-5+ years of operations, product, consulting and/or project management experience and sound strategic and operationally-oriented thinking. You’re excited by the prospect of rolling up your sleeves and adapting to new challenges to tackle meaningful problems each and every day. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact.

• You have a Bachelor’s Degree or equivalent practical experience
• You have 3-5+ years of operations, product, project management and/or consulting experience 
• You are a storyteller with excellent communication, organizational, and analytical skills 
• You have the ability to effectively identify what’s important and prioritize competing workstreams
• You have an entrepreneurial mindset and demonstrated ability to deliver results
• You are able to work cross-functionally in a matrixed organization, with particular skill in managing and negotiating with internal and external stakeholders to drive maximum efficiency
• You are able to intake diverse inputs and opinions and align stakeholders on a path forward
• You are highly adaptable to new challenges and able to flex seamlessly between high-level strategy and execution work required

Extra Credit

• Experience working with technology and software
• Experience managing vendor relationships and/or experience in a customer facing role
• Experience working within healthcare industry, specifically in the precision medicine space and/or working directly with providers and their care teams
• Experience in delivering joint products with other vendors 

Where You’ll Work

In this hybrid role, you’ll have a defined work location that includes work from home and 2-3 office days set by you and your team with the option of being Flex or Office. For more information on our approach to hybrid work as well as our work type options, please visit the how we work website. 

Life at Flatiron 

At Flatiron Health, we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research, and your non-working hours on everything else life has to offer: 

• Work/life autonomy via flexible work hours and flexible paid time off
• Comprehensive compensation package
• 401(k) contribution to help you reach your retirement planning goals
• Financial health resources including 1:1 financial advice
• Mental well-being tools and services 
• Parental benefits and policies including family-building care and generous leave
• Path to parenthood programs supporting fertility, adoption and surrogacy
• Travel support for safe healthcare services
• Lifestyle spending account for perks that make sense for you and your family

In addition to our robust benefit offerings, visit our Life at Flatiron page to learn how we support continuous learning through professional development programs and celebrate Diversity in the workplace.