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Our Product Operations team delivers insights, operational strategy, and lunch execution to unite our technology and student service teams and deliver an amazing learner journey. You will have the opportunity to partner with business leaders across Product, Marketing, Sales, and Student Experience in helping us continue to design and build best-in-class experiences for our learners.
We are looking for an experienced Product Operations Manager to own and lead Udacity’s first and last-mile experience of our rapidly scaling Enterprise product. Udacity for Enterprise is a learning platform and environment that empowers businesses to upskill their ever-evolving workforce to provide meaningful positive career outcomes for their employees. In this role you will partner with Product Managers in leading cross-functional teams to drive improvements to our enterprise experience. As a member of the Product Operations Group, you will operate with a high level of autonomy and frequently partner with our product management team.
The ideal candidate thrives in a dynamic environment, can effectively manage complex projects with customers and internal stakeholders, has B2B launch experience and is passionate about extending the reach of Udacity’s product to train the world’s workforce.
What You'll Do:
- Lead first and last-mile experience for Udacity for Enterprise
- Lead planning, coordinating, and discipline around the processes for testing, launching/rollout of features and products (e.g., execute A/B testing and measurement initiatives with Data Team)
- Ensure internal are ready with the resources, information and processes required to support new products (training, playbooks, documentation, resolution paths, FAQs, etc)
- Partner with our Product, Engineering, Customer Success, Sales, and Student Experience, and Data leads to drive key initiatives deepening our understanding of the learner experience
- Support Product Management in troubleshooting and driving resolution of Enterprise client issues
- Partner with our Product Ops teammates Product Management, Customer Success, Sales and Support teams to develop and continuously improve our launch experience
What We Are Looking For:
- 3+ years of experience in product operations, product management, program management business operations or consulting
- Exceptional project management skills and ability to manage multiple priorities simultaneously and independently
- Experience building strong partnerships with product, data, marketing, and support teams
Udacity is committed to creating economic empowerment and a more diverse and equitable world. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, denial of pregnancy disability leave or reasonable accommodation.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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