Product Operations Manager, Enterprise Customer Onboarding

About your Role

As a Product Operations Manager, your primary responsibility will be getting new Enterprise customers started with our application. You’ll engage hands-on with some of our largest customers, and collaborate with colleagues from product development, sales, and customer success. Specifically, you will:

• Work with customers to plan how to migrate their existing data to Juniper Square
• Manage the process of data migration; leading calls with customers
• Review, analyze, and prepare customer data for import to our application
• Learn to upload data using the Juniper Square application and other software tools
• Coordinate with our customer success team to provide a great experience for new customers
• Recommend product improvements to our application based on experiences with customers

In this role, you’ll partner directly with executives and team leads to obtain data from multiple stakeholders, setting the customer up for long-term success using our product. You’ll gain additional exposure to industry-leading investment managers who are transforming their business by using Juniper Square. Along the way, you’ll become an expert in our product and help us develop tools and collateral to scale our business to new heights. 

Qualifications

• Bachelor’s degree and 3+ years of experience, ideally in a field that makes extensive use of financial data, such as investment banking, public accounting, or management consulting
• 1+ years of experience working with enterprise clients and/or strategic client projects
• Knowledge of financial and real estate private equity concepts or curiosity to learn about private capital markets and technology innovation in the industry
• Experience leading client-facing meetings with multiple attendees of various levels, including executives
• Significant experience working with complex datasets in Microsoft Excel
• Strong attention to detail; analytical and inquisitive nature
• Excellent written and verbal communication skills
• Empathy for customers, and passion for helping them
• Ability to manage multiple projects in a fast-paced startup environment
• Self-starter; comfort with ambiguity and rapidly changing environments

Benefits

• Competitive salary and meaningful equity
• Health, dental, and vision care for you and your family
• Unlimited vacation policy and paid holidays
• Generous paid family leave, medical leave, and bereavement leave policies
• 401k retirement savings plan
• Healthcare FSA and commuter benefits programs
• Freedom to customize your work and technology setup as you see fit
• Professional development stipend 
• Monthly work from home wellness stipend while we're all remote
• Mental wellness coverage including live coaching and therapy sessions
• Home office productivity allowance to help create an ideal work from home setup

At Juniper Square, we're building a company where all kinds of people from all walks of life are valued and respected. We encourage people from underrepresented backgrounds to apply. If you think this job sounds like you, come join us! We’d love to hear from you.

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