Product Operations Manager

The Product Operations team on Safety Operations is responsible for keeping new Discord features and products safe by building, scaling, and owning moderation for these features and products. Product Operations is looking for a dynamic and collaborative Manager to lead the team, and to partner with stakeholders across Product, Policy, and Engineering to assess risk and implement measures to ensure safety through each stage of a product launch and workflow development.

What You'll Be Doing

• Represent Trust & Safety across a range of internal and external stakeholders and product teams, and be a strong partner in ensuring Safety-driven approaches to product development
• Manage a small but mighty team of Trust & Safety specialists. Drive accountability in their day to day moderation work, and empower them to inform strategy for a growing slate of product surfaces via their project work
• Ensure a tight feedback loop between users and our product and policy teams, by distilling trends from user reports and content moderator input about new products, and by delivering insights and suggestions to relevant stakeholders
• Assess different moderation strategies and resourcing needs, and continually prioritize where resources are deployed, to support safety efforts throughout the launch and expansion of new product features 
• Work closely with our workforce strategy and scaled operations team, as well as cross-functional stakeholders, to build processes for supporting new products. Ship new or bespoke processes to steady-state, operational maturity

You'll Thrive In This Role If 

• 3-5+ years work experience in project and/or program management, strategy or related roles
• 2+ years people management experience, or demonstrated ability and interest in people management
• Strong experience working on product development and/or partnering with technical/engineering teams to launch new features
• Analytical backbone in the face of uncertainty––you’re comfortable building models and forecasting outcomes based on limited information
• Solutions-oriented mindset––you proactively overcome obstacles and keep projects moving forward
• A background in Trust & Safety work or a strong interest in online harm mitigation--you’ve seen how seemingly safe features are abused by bad actors, and understand tradeoffs and risk that come with launching new features
• Strong stakeholder management skills––you’re adept at improving processes you don’t directly own, and know how to leverage the skills of multiple disparate teams
• You can efficiently and effectively present ideas, updates and results to key stakeholders at various levels

Bonus Points

• Experience in process mapping with tools (ex. Lucidchart)
• Experience in a fast-paced environment where you have made a measurable impact
• Experience with SQL 
• Demonstrated interest in safety and/or responsible innovation initiatives

The US base salary range for this full-time position is $145,000 to $158,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

#LI-Hybrid #buildingbelonging #LI-KG1

Benefits and Perks

• Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
• Mental health resources and quarterly wellness stipends
• 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days 
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Flexible long-term work options (remote and hybrid)
• Volunteer time off
• A diverse slate of Employee Resource Groups 
• Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!