Get new job offers from in your mailbox every week
Receive more Product jobs in your inbox
Browse more Product Operations Manager jobs
Join a leading fintech company that’s democratizing finance for all.
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
As we continue to build...
We’re seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures and systems; playing a key-role as we launch into our ambitious future.
Check out life at Robinhood on The Muse!
About the team:
As a Product Operations Manager at Robinhood, you make it possible for Robinhood to launch new products while more than doubling users each year. You will lead cross-functional projects designed to improve Robinhood’s operational efficiency and readiness. The role will work on scaling operations for existing products as well as designing the operational programs for new initiatives. The Product Operations Manager will work with cross-functional partners including Product Management, Fraud Operations, Security Operations, Compliance, Legal, Engineering, and Customer Experience to guarantee operational readiness. Product Operations Managers are passionate about delivering an excellent customer experience, achieving product objectives, and working with multiple partners.
What you’ll do day-to-day:
- Ensuring the Security and Fraud Operations teams are ready to support new products and high visibility launches with the staffing, resources, information and processes required (training, playbooks, tooling, documentation, resolution paths, FAQs, etc)
- Working with operations teams to collect, prioritize and communicate product-related challenges and customer feedback to be considered by product and engineering in future development
- Surfacing customer or operations considerations to validate requirements and proposed product solutions
- Planning, coordinating, and driving discipline around the processes for testing, launching and rollout of new products and features
- Developing, managing, and continuously improving processes for scale that help your product/eng team meet its goals more efficiently and effectively
About you:
- Bachelor's degree or equivalent practical experience
- 4+ years working experience in program or project management, product operations, or finance operations role that worked closely with product and engineering teams
- Experience building trusted partnerships with product and engineering teams
- Exceptional project management skills
- Ability to work independently and a strong sense of ownership
- Attention to details and cross-functional relationship management skills
- Excellent communication skills (both written and verbal)
Bonus points:
- 2+ years of experience working with Customer Safety teams or on projects aiming to protect customers
- Knowledge and understanding of security and privacy controls and regulations
- Experience working with Operations teams
- Experience working at a fast-paced tech company
- Familiarity with SQL
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy.
Click here to learn more about Robinhood’s Benefits.
Robinhood is a primarily remote company. If hired, you will work as a remote employee unless the job you are applying for has a different working model specified. Please reach-out to your recruiter if you have any questions regarding the job’s working model.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
Similar jobs
Get new job offers from in your mailbox every week
Receive more Product jobs in your inbox
