Product Operations Manager

Job Description

Role Overview

As a Product Operations Manager, you will play a crucial role in optimizing our product lifecycle processes. In this individual contributor role, you will play a critical part in improving our product team's efficiency, aligning cross-functional operations, and ensuring that product strategies are executed with precision. You will work closely with product managers, customer success, engineering, and leadership to drive operational excellence and enable data-driven decision-making.

Key Responsibilities

• Operational Excellence: Develop and maintain scalable processes to streamline workflows across product management, engineering, and other cross-functional teams.
• Stakeholder Alignment: Act as a central liaison between product, engineering, sales, and customer success teams to ensure alignment on priorities and goals.
• Process Improvement: Identify bottlenecks in product development and launch processes, and implement solutions to improve speed and quality.
• Data Insights: Own and improve product-related analytics, metrics, and dashboards to measure product performance and drive key business decisions
• Tool Optimization: Manage and optimize the use of product tools (e.g., ProductBoard) to support the product team's needs.
• Customer Feedback Management: Design and execute feedback loops to gather customer insights, prioritize feedback, and inform product roadmaps.
• Documentation & Communication: Maintain clear documentation of processes, policies, and workflows while ensuring effective communication across teams.
  Launch Execution: Scope out business needs, execute product launches and GTMs, delivering more value to users, faster.

What We're Looking For

• Experience: 3+ years in Product Operations, Product Management, or a related field within a SaaS environment.
• Skills: Strong analytical skills, excellent project management abilities, and a knack for process optimization.
• Knowledge: Familiarity with B2B SaaS and Agile Product Processes
• Communication: Outstanding written and verbal communication skills.
• Tech Savvy: Proficiency in using product management tools (e.g., Jira, Productboard), data analysis software (e.g., Heap, Amplitude, Thoughtspot, Tableau) and automation tools (e.g.  Zapier, Tray.io)
• Problem Solver: Ability to think strategically and solve complex problems efficiently.
• Team Player: Collaborative mindset with a passion for driving team success.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment with a strong focus on execution.

Why you'll love Bynder!

At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends.

What we have:

• Challenging and inspiring work environment
• Flat hierarchy where your voice will be truly heard
• An experienced team is ready to welcome you anytime
• Unlimited vacation policy
• Amazing office in the heart of Amsterdam and Rotterdam

Our Commitment:

Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences.  At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better.  At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.

Just as we are never finished innovating, Bynder’s commitment to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.