What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Product Operations Manager job at Robinhood

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build...

We’re seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures and systems; playing a key-role as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

About the team:

As a Product Operations Manager at Robinhood, you make it possible for Robinhood to launch new products while more than doubling users each year. You will lead cross-functional projects designed to improve Robinhood’s operational efficiency and readiness. The role will work on scaling operations for existing products as well as designing the operational programs for new initiatives. The Product Operations Manager will work with cross-functional partners including Product Management, Brokerage Operations, Clearing Operations, Compliance, Legal, Engineering, and Customer Experience to guarantee operational readiness. Product Operations Managers are passionate about delivering an excellent customer experience, achieving product objectives, and working with multiple partners.

What you’ll do day-to-day:

Planning, coordinating, and driving discipline around the processes for testing, launching and rollout of new products and features
Ensuring the Brokerage Operations teams are ready with the resources, information and processes required to support new products (training, playbooks, documentation, resolution paths, FAQs, etc)
Developing, managing, and continuously improving processes for scale that help your product/eng team meet its goals more efficiently and effectively
Working with operations teams to collect, prioritize and communicate product-related challenges to be considered by product and engineering in future development
Surfacing customer or operations use-cases and edge-cases to validate requirements and proposed product solutions
Partnering with customer-facing and operations teams to help them make more tailored content for specific audiences
Serving as a central point of contact for inbound requests from other teams, responding (or appropriately routing them) to save engineering time

About you:

Bachelor's degree or equivalent practical experience
4+ years working experience in program or project management, product operations,, regulatory compliance, or finance operations role that worked closely with product and engineering teams
Experience building trusted partnerships with product and engineering teams
Strong understanding of brokerage and clearing back and middle office operations.
Exceptional project management skills
Ability to work independently and a strong sense of ownership

Bonus points:

Operations experience at a large scale broker dealer or financial services investment firm
Familiarity with clearing functions, settlement, customer protection reserves, custody of securities
Ability to prioritize and complete multiple projects with deadlines
Python, SQL or GIT skills to drive data analysis

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy.

Click here to learn more about Robinhood’s Benefits.

Robinhood is a primarily remote company. If hired, you will work as a remote employee unless the job you are applying for has a different working model specified. Please reach-out to your recruiter if you have any questions regarding the job’s working model.

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Product Operations Manager, Brokerage