Product Operations Manager, Billing Platform

See yourself at Twilio

Join the team as our next Product Operations Manager within Twilio’s R&D Program Management Office!  In this position you will effectively partner with Product and Operational leaders across our R&D organizations with specific focus on Billing Platform’s product operations and analytics.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

The Twilio Product Operation team builds the strong foundation needed for consistency in product planning & execution, measures, and operations.  We empower our product and engineering teams to make strategic decisions with high confidence, quickly.

This position is needed to support Twilio’s R&D operating rhythms, ensuring alignment, while driving efficiency improvements and reducing waste in our processes.

Responsibilities

In this role, you’ll:

• Partner with Product Managers, Engineering Managers, and R&D Operations to establish meaningful product goals, track success towards set goals, and evaluate results in order to improve our operations
• Lead developing and expanding practices in areas such as structuring analyses, dashboard design, and data visualizations to communicate meaningful metrics within the business to inform strategy 
• Develop scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Building working relationships with key stakeholder cohorts to for timely and cohesive communications
• Evangelize best practices and partner with product managements to align on frameworks 
• Establish onboarding process and resources for new Product Managers 
• Take the initiative to drive projects forward and bring clarity even under ambiguous circumstances.
• Act as a culture and process leader for the overall Product Operations team

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years experience in Product or R&D Operations at a large scale organization
• Excellent verbal and written communications skills.
• Ability to manage multiple projects simultaneously.
• Attention to detail, a sense of urgency, and relentless follow through
• A high level of motivation and a self-starting / proactive attitude
• Strong analytical capabilities with tools and languages such as: SQL, Python, Excel, Looker, Tableau
• Experience working independently and as part of a team. 
• Experience making objective prioritization decisions against competing priorities 
• Leads with logic, empathy, and influence (without direct authority) 

Desired:

• 2+ years of relevant experience in the Quote-to-Cash process or billing systems 
• Thorough understanding of client segmentation, pricing and product packaging 

Location 

This role will be in United States/Remote. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

Colorado applicants: 

• The estimated pay range for this role, based in Colorado, is $115,760 - 159,170.
• Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.