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Product Operations Manager - 3103W01

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We are looking for a product operations manager to join the Diagnostics team to help us guarantee the commercial success of our medical devices.

In particular, you will serve a vital role in optimizing the intersection of product, engineering, and customer success:

1) Product Operations

  • Promote product innovation by creating seamless experimentation processes from collectingcustomer needs, to deployingour product on their servers, and ensuring customer support
  • Ensure transversal communication and prioritize & solve issues
  • Streamline intelligence and routine practices by developing workflow automation scripts and processes
  • Monitor deployment and usage metrics through a reporting dashboard
  • Instigate a continuous improvement loop

2) Customer Success

  • Guarantee pathologists, oncologists and pathology lab customer satisfaction
  • Interact with customers, tech squads and IT ops to lead issues investigation, resolution and deployment
  • Organize demo and onboarding sessions for new users
  • Monitor customer satisfaction and collect user feedback to discuss with the product managers and IT ops ways to improve the product and/or the operational setup and support

You will join a fast-growing, well-funded company with real potential to make an impact on the lives of patients.

Position is based in our Paris offices

  • Competitive salary & excellent benefits package
  • Flexible work organization and access to remote work
  • Friendly and informal working environment
  • Opportunity to work with an international team with high technical and scientific backgrounds

Preferred experience

Required qualifications / experience:

  • Engineering MSc or equivalent
  • Proof of successful experience in a product operations, or near equivalent role (operations engineering/ management, systems engineering, product management, tech-focused customer service)
  • You are a problem solver, you combine analytical and practical sensibilities, with a keen attention to detail
  • You are highly adaptable and a fast learner
  • You enjoy working in teams and are able to build collaborative relationships with colleagues and clients.
  • You are able to interact with people of different backgrounds;
  • You have basic knowledge of software development
  • High-level general-purpose language programming skills (Python preferred)
  • You have basic knowledge (or interest and willingness to learn) of agile methodologies for product discovery and delivery.
  • You have excellent communication skills, oral and written, in English - French is a plus
  • Plus: you have a general understanding of the health sector

About us

Co-founded in 2016 by clinical research doctor,Thomas Clozel and Professor of artificial intelligence (AI), Gilles Wainrib, Owkin develops innovative AI services and solutions to accelerate the discovery of new treatments and advance personalized medicine.The increasing accumulation of data, combined with the recent revolution in AI, allows the discovery of new therapeutic targets, the prediction of the effect of molecules and helps doctors to choose the right treatment for the right patient.At the heart of future medicine, Owkin's clients and partners include pharmaceutical companies, hospitals specialized in cancer treatment such as the Institut Curie, and academic research laboratories in France and abroad (Switzerland, UK and USA).

Recruitment process

Please attach a cover letter and a CV.

Owkin is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, gender, sexual orientation, age, color, religion, national origin, protected veteran status or on the basis of disability.

Owkin is a great place to work. Unfortunately, being a coveted workplace means we are vulnerable to recruitment phishing scams. We urge all job seekers and candidates to be wary of potential scams. Most of these have individuals posing as representatives of prominent companies, including Owkin, with the aim of obtaining personal, sensitive, or financial information from applicants. These scams prey upon an individual’s desire to obtain a job and can sometimes “feel” like a genuine recruitment process. Some red flags are identified below. Should you encounter a recruitment process that claims to be for Owkin but is not consistent with the below, please do not provide any personal or financial information:
Legitimate Owkin recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn. However, further communication is always through an official Owkin email address (from the domain), over the phone or though Recruitment platforms (WelcomeKit,,, Fifty Talent or Hiresweet);
Legitimate Owkin recruiters will not solicit personal data from candidates during the application phase including, but not limited to, date of birth, social security numbers, or bank account information;
Legitimate Owkin interviews may be conducted over the phone, in person, or via an approved enterprise videoconferencing service (such as Google Meets or Highfive). They will never occur via Signal, Telegram or Messenger

Legitimate Owkin offers of employment are based on merit and only extended once a candidate has interviewed with members of the hiring team. Offers will be extended both verbally and in written format. Owkin may request some personal information to initiate the hiring process, but this will be through protected means.

If you think that you have been a victim of fraud,
Check the identity of recruiters on LinkedIn and the website
Check the existence of the position on our website
Notify Owkin's recruitment unit at this address [email protected]
contact the following authorities:

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Owkin
Why do some cancer patients respond well to some drugs while others don’t? Work with us to find the answers across four focus areas.
Artificial Intelligence, Biotechnology
51-250 employees

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