Product Operations, Learning Team

We are Multiverse, a tech scaleup with a social mission. We’re creating a diverse group of future leaders by building an outstanding alternative to university and corporate training, through the power of professional apprenticeships.

We’re one of the fastest-growing businesses in Europe and rapidly expanding in North America, working with over 500 clients including McKinsey & Co, Morgan Stanley, Verizon and Visa. In June 2022, we broke the EdTech funding record (again!) by announcing our $220m Series D, making Multiverse the UK’s first ever EdTech unicorn.

Join us on our journey to democratising access to the best careers and learning opportunities.

Requirements

The Opportunity

The Product Operations Lead will set the foundation for Multiverse to deliver outstanding products through driving best practices and executing effective ways of working.It is a unique opportunity to scale product development in a fast growing and global organisation.

This person will work closely with senior leaders to systematise product development, develop scalable structures for governance and cross-functional collaboration, and embed data-driven processes to inform prioritisation of our roadmap.In this role, the Product Operations Lead will work with a number of teams across the business (including Product Marketing, Go-to-Market, ProdTech, Admissions, etc) to execute against our cross-functional product priorities.

• Drive product excellence by working closely with Learning Product Managers, Learning Designers, and Assessment Designers to codify best practices and develop playbooks to operationalise these practices
• Define and support with product governance and decision-making across the organization
• Implement cross-functional feedback loops and support with prioritisation to inform our product roadmap
• Manage our roadmap and resource planning.Run the operational drumbeat to ensure we’re delivering against our priorities and connect the dots across teams to ensure we’re operating efficiently
• Own all centralised resources and oversee communication channels to share product changes with key stakeholders in the organization (Sales, Delivery, etc)
• Develop data-driven tools and support with analysis to empower product leadership and shape the product strategy / roadmap
• Problem solve and lead special initiatives by acting upon data and insights
• Support with team growth and development, and supervise an apprentice that will coordinate team operations

A Bit About You…

• You have deep operational expertise. You have experience creating systems built for scale and seek to build for efficiency. You can think in systems and gravitate towards building things that run on their own leveraging technology where appropriate.
• You have experience leading and managing multiple projects in a fast-paced and rapidly changing organisation, and you’re comfortable with both strategy and execution
• You are data driven and analytical.You are an expert problem solver and enjoy finding solutions to complex challenges
• You are a proactive, effective communicator and you can quickly establish credibility with senior executives to move initiatives forward
• "Connecting the dots" and connecting people come naturally to you; you’re skilled at synthesizing information and varying stakeholder viewpoints to identify a path forward.
• You align closely with our values and can share examples of how you have demonstrated them.

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days
• Health & wellbeing - private medical Insurance with Bupa, a medical cashback scheme, life insurance, and access to Spill - all in one mental health support
• Hybrid & remote working - weekly visits to the London office
• Equity - every Multiverse employee has ownership in the business through equity options
• Team fun - weekly socials and regular offsite events

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Right to work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.