Product Operations, Learning Team

We are Multiverse, a tech scaleup with a social mission. We’re creating a diverse group of future leaders by building an outstanding alternative to college and corporate training.

In June 2022, we announced our $220m Series D raise, making Multiverse a mission-driven unicorn. This funding will help us to accelerate our growth in the US, where we’re committed to tackling the toughest challenges facing those who seek jobs - and those who provide them.

In our first year in the US, we launched over 20 apprentice cohorts at some of the best companies in America, including the likes of American Express, Citizens Bank and Visa. Globally, we work with over 500 clients and we’ve been recognized as one of the fastest-growing businesses in Europe.

Join us on our journey to democratizing access to the best careers and learning opportunities.

Requirements

The Opportunity

The Product Operations Lead will set the foundation for Multiverse to deliver outstanding products through driving best practices and executing effective ways of working.It is a unique opportunity to scale product development in a fast growing and global organisation.

This person will work closely with senior leaders to systematise product development, develop scalable structures for governance and cross-functional collaboration, and embed data-driven processes to inform prioritisation of our roadmap.In this role, the Product Operations Lead will work with a number of teams across the business (including Product Marketing, Go-to-Market, ProdTech, Admissions, etc) to execute against our cross-functional product priorities.

Specifically, you will:

• Drive product excellence by working closely with Learning Product Managers, Learning Designers, and Assessment Designers to codify best practices and develop playbooks to operationalise these practices
• Define and support with product governance and decision-making across the organization
• Implement cross-functional feedback loops and support with prioritisation to inform our product roadmap
• Manage our roadmap and resource planning.Run the operational drumbeat to ensure we’re delivering against our priorities and connect the dots across teams to ensure we’re operating efficiently
• Own all centralised resources and oversee communication channels to share product changes with key stakeholders in the organization (Sales, Delivery, etc)
• Develop data-driven tools and support with analysis to empower product leadership and shape the product strategy / roadmap
• Problem solve and lead special initiatives by acting upon data and insights
• Support with team growth and development, and supervise an apprentice that will coordinate team operations

A Bit About You…

• You have deep operational expertise. You have experience creating systems built for scale and seek to build for efficiency. You can think in systems and gravitate towards building things that run on their own leveraging technology where appropriate.
• You have experience leading and managing multiple projects in a fast-paced and rapidly changing organisation, and you’re comfortable with both strategy and execution
• You are data driven and analytical.You are an expert problem solver and enjoy finding solutions to complex challenges
• You are a proactive, effective communicator and you can quickly establish credibility with senior executives to move initiatives forward
• "Connecting the dots" and connecting people come naturally to you; you’re skilled at synthesizing information and varying stakeholder viewpoints to identify a path forward.
• You align closely with our values and can share examples of how you have demonstrated them.

Benefits

• 23 days PTO, plus 1 life event and 2 volunteer days
• 4 additional company-wide days off to focus on your wellbeing
• Comprehensive insurance plans and 401(k) starting on your first day
• Hybrid or fully remote working, depending on the role. Talk to us to find out more!
• Ownership in the business through equity options
• Learn from the people who grew four different pre-IPO businesses to multi-billion dollar valuations (most recently AppDynamics)
• Be at the heart of a rapidly accelerating business that the leading Silicon Valley VCs are investing in, and be part of the foundational team on the ground in the US
• Be surrounded by smart, driven and ambitious people who dream big, work hard and have fun.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Multiverse requires all employees to be fully vaccinated against COVID-19. We will consider requests for reasonable accommodation based on disability and/or religious beliefs on an individualized basis.