Product Operations Lead - Shop Pay (Remote, Americas)

Shopify is Canada’s largest technology company, and among the fastest growing companies in the world. Our platform is powered by an Engineering team made up of almost 2,000 software developers across the globe. As we grow, we are committed to building a thriving, inclusive craft community that enables our engineers at all job levels to do their best work and contribute to our mission.

Shopify is now permanently remote and working towards a future that is digital by design. Learn more about what this can mean for you.

Shopify is one of the greatest engines for economic independence on the planet, and our mission has never been more important to the world than it is right now. We have a massive opportunity and urgent obligation in front of us. We’ve grown fast, which brings opportunities to take on bigger challenges than ever and we need to be deliberate and organized to build successful products at scale. This is what Product Operations is about. We keep thousands of people focused, coordinated and moving as fast as possible so Shopify combines the impact of giants with the speed of a startup.This is a senior role in a fast paced environment. 

Shop is on a mission to change how we shop. From the fastest checkout experience in Shop Pay to all-in-one order tracking and easy ways to find and shop local brands in app, Shop is making shopping better one step at a time for both shoppers and the merchants they buy from. Shop is already one of the top 5 apps in North America and we're just getting started.

What will you do?

Be a cross-functional expert

• Owning the rituals for alignment, accountability and feedback, and driving their rhythm across multiple teams within Shop Pay. 

• Ensuring the right people are involved in the right projects at the right time and managing Shopify wide communication, finding alignment and best practices across teams.

• Understanding blinds spots, identifying and escalating risks across dozens of projects to Product Leadership, all while building communication bridges between executives and hands on teams building our products

• Build and develop relationships with key stakeholders to improve efficiency, effectiveness and escalate areas of opportunities/risks to Product Leadership

Ensure we build and optimize for velocity

• Develop a deep understanding of how teams work and what’s in their way, to solve bottlenecks, streamline communication, and help us focus and move faster to make merchants successful.

• Provide visibility into what product teams are working on, timelines, and risks so leadership, marketing, support, and the rest of Shopify know what’s shipping, by when, and for whom.

• Create and share content for collective clarity on purpose, priorities and progress.

• Collaborate with frontline teams, Data and UX Research to disseminate insights leading to data-informed product development.

Leadership

• Champion vision and direction within product area/group; influencing Sr. Leads and Directors

• Guide team members of different crafts in their product area/group

• Mentor product operations team members as needed

• Experience with product management, operations, go-to-market or project management

• Experiencing ideating and owning processes, tooling and/or roadmapping for software products

• Create order out of chaos by asking tough questions and communicating clearly and being comfortable in an ambiguous environments 

• Have a growth mindset to learn new things every day, including things you’ve never done before

• Have experience implementing minimum viable processes and influence team behaviours, reiterate based on feedback speedily without hesitation

• Understanding blinds spots, identifying and escalating risks across dozens of projects to Product Leadership and designing mitigations

• Show an entrepreneurial mindset to deliver impact in ambiguous environments 

• Be self driven, proactive and able to navigate through ambiguity, complexity

• Prior leadership experience is a nice to have, but not mandatory

• Fintech/Checkout background is a nice to have, but not mandatory

All your information will be kept confidential according to EEO guidelines.

#LI-SK2#LI-REMOTE

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.