Product Operations Lead

Join our small, fiery team on a mission to usher in the Bitcoin Golden Age.

About Shakepay

Shakepay is on a mission to usher in a Bitcoin golden age, where Canadians have access to Bitcoin-friendly, secure, and rewarding financial services. When Shakepay launched in 2015, it quickly became one of Canada’s fastest-growing financial institutions. Backed by top venture capitalists having raised $44M+ and trusted by over one million Canadians and counting, Shakepay is reimagining banking for the digital age. People who choose careers at Shakepay are helping shape a future of financial inclusion, opportunity, and prosperity for all Canadians.

Product Operations Lead

As the Product Operations Lead, your mission will be to empower product teams to deliver value to customers rapidly and efficiently. You will build the foundation of the product operations team, with the goal to improve product velocity, documentation and cross-functional communications.

You will

• Prepare plans and document processes to ensure the operations and other cross-functional teams are ready to support any planned product update or release 
• Maintain and evolve the product map, a source of truth on the Shakepay offering mapped to internal supporting teams and important context
• Advance progress as an inter-team liaison, focused on rigorous note-taking to document decisions, establish accountability and involve subject matter experts across the organization 
• Write and socialize opportunity briefs, identifying high impact projects leveraging operational insights
• Maintain project trackers as a source of truth of all projects, resourcing plans and prioritization. 

Must have

• Minimum 5 years of experience in product operations, product management or strategy & operations roles, ideally in a fast growing environment
• Experience in project management and execute complex initiatives involving many cross-functional stakeholders
• Comfortable leveraging quantitative and qualitative data to provide product recommendations
• Experience mentoring and assisting junior team members 
• Excellent verbal and written communication skills with the ability to tailor a message to different audiences

Nice to have

• Experience in the fintech or crypto industry
• Experience with SQL

Why join? 

• Be part of a groundbreaking journey: you'll live on the frontier of financial innovation. Bitcoin is rewriting the rules, and Shakepay is at the forefront.
• Impact and scale: with only 2% of Canadians on Shakepay, the potential for growth is massive. You can help us bring Shakepay and bitcoin to all Canadians.
• Rewarding benefits: we offer competitive compensation (every shaker owns stock options), benefits (health, dental, paramedical, disability, etc), and generous vacation time.
• Embrace continuous learning: ambitious individuals with an insatiable thirst for knowledge will feel at home. Working at Shakepay means you'll be working in an environment that encourages constant growth and development.
• Get paid in bitcoin: choose to take a percentage of your salary in the hardest, soundest money the world has ever known.
• Work remote: work from anywhere in Canada. If you're in Montreal or Toronto, you can also work from our offices.

We understand that potential can be just as valuable as experience. If you're eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience. We’re firm believers that a little bit of slope makes up for a lot of y-intercept.

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.