Product Operations Lead - Payments & Risk (Remote, Americas)

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Shopify is an ambitious company. We help over a million merchants achieve independence through commerce. We’ve also grown very fast, which brings opportunities to take on bigger challenges than ever. But it also means we need to be deliberate and organized to build successful products at scale. This is what Product Operations is about. We keep thousands of people focused, coordinated and moving as fast as possible so Shopify combines the impact of giants with the speed of a startup. 

In this role, you will be supporting Payments & Risk - a key product area within the Merchant Services’ Money team which is committed to making commerce better for everyone by offering financial solutions to help our merchants operate and grow their businesses anywhere they want to sell. 

You’d be doing things like:

• Develop a deep understanding of how teams work and what’s in their way, to solve bottlenecks, streamline communication, and help us focus and move faster to make merchants successful

• Building systems for constant alignment, accountability and feedback, and driving their rhythm

• Structuring and facilitating product planning activities and provide visibility to key stakeholders to drive alignment

• Understanding blinds spots, identifying and escalating risks across dozens of projects to Product Leadership

• Building a culture of transparency, where we share issues openly and celebrate successes together

• Defining and optimizing shared practices, while understanding when and how to customize for a specific context or let teams diverge 

• Build and develop relationships with key stakeholders to improve efficiency, effectiveness and escalate areas of opportunities/risks to Product Leadership

• Has rich experience in Operations and/or Fintech. Experience in the payments space is a plus 

• Has experience partnering with executive leadership to help drive strategic initiatives forward

• Has experience with and is comfortable liaising with external partners/vendors

• Is seasoned in cross functional stakeholder management - you can identify and establish when to bring the right teams and people together to focus on the right content in a fast-paced environment

• Is able to prioritize and juggle multiple priorities, proven at getting things done in a fast-paced dynamic & growing environment

• Is proficient with Google Sheets or Excel and is comfortable working with data and sharing insights to help stakeholders make data driven decisions. Working knowledge of SQL is a plus

• Has experience in designing minimum viable process, think in systems while rolling up their sleeves and get things done

• Can create order out of chaos by asking tough questions and communicating clearly

• Thrives working in a digital by design environment

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.