Product Operations Lead, Media

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft Media’s vision is to build the largest transportation media network. We leverage media to elevate the transportation experience for our users while building an exciting and sustainable advertising business. Our assets include several out-of-home (OOH) media units such as rooftop screens and the largest bike-share network in the country, while our digital assets include in-car entertainment screens and Lyft in-app sponsorship opportunities.

As a Product Operations Lead for Lyft Media, you will work closely with our Head of Operations to manage both our Rooftop & In-car advertising products nationwide. You’ll dive deep into whichever problems are most pressing & work across our entire operations. You will be responsible for ensuring both products are healthy and growing in accordance with the strategy and goals of the Lyft Media business.

Responsibilities:

• Act as right-hand person to the Head of Lyft Media & focus on solving the most pressing operational issues at any given moment - across all of our products and markets
• Improve existing operational processes & build new ones from scratch to address gaps and achieve our OKRs
• Dive deep into problems to identify root causes, recommend solutions, and implement them across the team 
• Analyze qualitative and quantitative operational data using spreadsheets and other analytical tools to make data-driven decisions
• Drive cross-functional initiatives working across Tech, Sales, Procurement, Finance, Compliance and external partners / vendors

Experience:

• 2+ years of operations and/or strategy work (ideally with hardware) in a high growth startup or big tech environment
• Experience building processes from scratch & implementing them to solve business problems
• Experience leading cross-functional projects & collaborating closely with many team members
• Experience using data to analyze performance and drive strategic decision making
• Willingness to roll up your sleeves and fix problems in a hands-on manner when needed
• Strong proficiency with no-code automation tools (e.g. Zapier, Airtable, Retool, Sheets, etc.)
• Resourceful, have a strong willingness to learn, and can pick up new skills where needed (eg SQL, Python)
• With the above stated, we are open to candidates of all backgrounds and encourage you to apply if you think you’re a good fit but don’t meet all of the above!

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof of full vaccination against COVID-19. Employees are considered fully vaccinated two weeks after completion of the entire recommended series of vaccination (usually one or two doses) with a vaccine authorized to prevent COVID-19 by the federal Food and Drug Administration (FDA), including by way of an emergency use authorization. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. New employees must provide proof of full vaccination or receive an accommodation exception approval prior to their start date.