Product Operations Lead

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft’s Bikes & Scooters organization is looking for a hands-on Product Operations Manager to join the Central Operations Strategy team. You will play a pivotal role collaborating closely with Product and Operations teams to launch new products, collect feedback, analyze user data, and help guide the product roadmap.

This role is highly cross-functional. You will have the opportunity to work with software, hardware, operations, customer support, supply chain, and many more teams across the company.

Responsibilities:

• Collect and synthesize city feedback and pain points from Operations and liaise with Product and Technical teams.
• Understand city-specific operations challenges and guide operators in how to use products in the most effective and efficient way.
• Help define and build the case for new features including engaging with stakeholders, documenting use cases and ensuring requirements are handed off to the Product team..
• Manage the launch of new operational tools or product features. Including: Stakeholder management and alignment, documentation, training operators and gathering feedback post launch.
• Validate and quantify overall operator experiences and satisfaction on a periodic basis.
• Champion the operator experience across Lyft, ensuring all teams understand this user group’s unique needs, perspectives, and goals.

Experience:

• 5+ years of professional experience
• Bachelor's Degree or equivalent relevant professional experience
• Eagerness to learn about bike and scooter share on ground operations through warehouse visits and in-field ride-alongs
• Willingness to travel to 5-10 times per year (~10% of total time)
• Experience executing and creating/enhancing processes to deliver cross-functional projects across diverse stakeholders
• Ability to craft a compelling story and concisely present recommendations across teams and levels including both technical and non-technical audiences
• Ability to develop scalable approaches and use data visualization tools to provide actionable insights
• Proficiency in or interest in learning SQL
• Strong product and user experience awareness
• Proven ability to influence, negotiate, and inspire others in a fast-moving environment
• Excellent organization, planning skills, and attention to detail
• Balance between intellectual curiosity and the desire to roll up your sleeves and execute
• Bilingual proficiency in Spanish or French is preferred, although not required

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected base pay range for this position in the New York area is $94,500 - $105,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.