Product Operations Lead, Growth

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

This role will specifically support initiatives within our Growth team. Growth’s mission is to empower the most merchants to succeed, and we deliver on this mission by bringing together Marketing and RnD teams, all supported by our high performing R&D Operations team. Supporting the Growth team needs you’ll be able to contribute to a holistic view of our business and products; how decisions are made to bring new products to market, how those products are crafted, shipped and marketed globally, and how we then report back on our success and iterate on those products and initiatives. 

What Will You Do?

• Work closely with leadership to understand the most important activities for the organization and help translate the “why” across Shopify and within teams 
• Be the subject matter expert for central tooling and process while meeting the unique needs of your product teams
• Treat process as product - understand the problems of your users so that you can design and iterate with teams to create processes that remove friction and are self-sustaining
• Structuring and facilitating product planning activities to identify and articulate priorities, and organize roadmaps and teams around them 
• Identify data and processes that could accelerate the pace of product delivery and raise the bar on quality
• Building systems for constant alignment, visibility into progress and risks, early feedback and rapid decisions
• Collaborating with frontline teams, Data, Marketing and UX Research connect the dots on product initiatives 
• Ensuring the right people are involved in critical decisions early, regardless of the team they’re on
• Defining and optimizing shared practices, while understanding when and how to customize for a specific context or let teams diverge 
• Leading and coaching product operations managers and/or program managers

What Do You Bring?

• A background in product management, program management, or product operations 
• Comfort with B2B and D2C software business models
• The ability to create order out of chaos by asking tough questions and communicating clearly
• Written and verbal communication skills that translate complex ideas into messages for many different audiences
• A comfort with operating autonomously and prioritizing your own time to focus on the most impactful work
• Understanding when to move fast to solve an urgent problem vs. design for scale
• A track record of influencing without authority
• Thinking in systems while rolling up their sleeves and get things done
• Show an entrepreneurial mindset to deliver impact in ambiguous environments 
• Build high trust relationships with senior leadership and achieve buy in
• Bring with them a wealth of experience with people leadership and strategic planning to help level up the team