Product Operations Lead, Ecosystem

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Shopify powers millions of merchants around the world, and we're just getting started. We are a fast, ambitious, and high trust company that gives people and teams space to own outcomes and roadmaps, and we’re looking for someone to continue to enable our growth by leveling up our systems, processes, and tools. 

Our team builds the App Store and Theme Store, and plays a key role in helping merchants find success on Shopify with first and third-party apps and themes. We do this in partnership with our developer community, and in close collaboration with the teams building Shopify’s platform foundations.

Our ambition is to build the best ecosystem, and our job is to make sure apps are safe, simple, and personalized to merchant needs. To achieve our goal, we’re growing in 2022 ?

Product Operations is responsible for building the structure that enables teams to build the right products at the right time, balancing between optimized processes and creating space for speed, agility and creativity. This is a critical role with access to the leadership team, and ownership over key deliverables, like quarterly roadmap planning, product investment planning, and cycle planning. If you are deeply interested in enabling our people, our strategy, and our mission to make commerce better for everyone, we would love to hear from you.

You’ll be doing things like:

• Lead a team responsible for building and driving discipline-specific (UX, Eng, PM) operating cadences

• Create workflows across Ecosystem to drive accountability and communicate results

• Build rituals and practices to accelerate our multi-location, highly dependent product team’s projects and decisions

• Work with each product and data team to define and build tracking tools for product roadmap objectives and key results

• Surface insights that help leadership understand where we’re making product bets, how the projects are being executed, how they’re performing, and where risks are beginning to surface

• Build processes to identify and manage multi-team, multi-month, or multi-product line dependencies

• Work with Business Operations to connect Ecosystem’s missions across commercial and RnD

• Help craft roadmaps across Ecosystem, including annual investment planning

• Collaborate with peers - e.g. product operations managers that are embedded with different segments at Shopify, to share tools and expertise that amplify the impact of product operations across the company

• Extensive experience in operations, strategy, or product delivery support roles, e.g. project management, program management

• Exceptional written and verbal communication, with the ability to synthesize large amounts of information into approachable summaries and tailor the level of specificity to the audience 

• Experience translating pieces of day to day work into big picture missions

• Experience as a leader in a cross functional environment building empathy and high trust relationships across teams, working proactively to identify and solve potential problems, building teams, removing obstacles to keep teams & leadership focused and effective

• Previous experience with the Product Management lifecycle and driving change at scale through indirect leadership

• Experience working with cross-functional teams across Business Operations, UX, Data Science, Engineering, Product, and Go-to-market

• Experience producing actionable insights, and making recommendations to senior leadership that are appropriate for a given context

• An ability to develop and iterate on minimum viable processes, and influence team behaviors to facilitate collaboration at scale without compromising on speed, trust, and flexibility

• Operations strategy and leadership experience in a high growth SaaS company or leading product-led technology organizations

IMPORTANT! In order for your application to be considered, please answer the following question in the Message to Hiring Manager section of your application:

How have you bridged communication gaps between business and developer teams in your past experience in operations for a senior lead audience. How did this improved communication benefit the product you were shipping? 

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.