Product Operations Engineer

See yourself at Twilio

Join the team as our next Production Operations Engineer, Deliverability and Verification at Twilio.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to help businesses across the world connect with their customers. You’ll become (or already are) an expert in messaging best practices, and be willing and able to import that knowledge to internal and external partners. As a steward of carrier trust, you’ll be responsible for vetting messaging campaigns with the support of a group of industry veterans on a high-growth, fast paced team.

Responsibilities

In this role, you’ll:

• Manage a work queue with other team members, ensuring timely and accurate responses to customer inquiries.
• Use your analytical, project management, and communication skills to help Twilio’s customers improve their message deliverability.
• Identify compliance issues with submitted campaigns, and generate feedback for the campaign to help run successfully.
• Collaborate with our Spam/Fraud team on ensuring deliverability for some of the biggest brands using text messaging.
• Build the reputation as a trusted source for carrier compliance

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Strong written and verbal communication skills
• Competency with productivity software, ie Google Suite
• Demonstrable history of strong ethical values
• Ability to synthesize complex concepts to actionable items
• English fluency (written/spoken).

Desired:

• Previous work in a compliance or fraud capacity
• Experience with reporting software / tooling
• Experience in analyzing large data sets
• Prior experience working at a messaging provider, aggregator, SaaS/CPaaS in a messaging capacity

Location 

This role will be based in our Bogotá, Colombia office. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.