Product Operations Coordinator

About Us

At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. This includes your neighborhood psychologist, family and marriage therapists, nutritionist, speech language pathologist —the small business owners who dedicate their careers to helping others. Our solution provides them with an all-in-one platform to manage their practice and the tools and resources to thrive as a practitioner and business owner. 

The Role

The Product Operations Coordinator is responsible for supporting the day-to-day operations of the product team. This includes coordinating with cross-functional teams, maintaining product documentation, and ensuring the smooth operation of product development processes and tools.
We’re seeking a Product Operations Coordinator to facilitate and drive key projects in the One Product Group at SimplePractice. You’ll facilitate the operational needs of the group, directly supporting the Senior Product Operations Manager. 

This role will assist with all operational aspects of the Product (Product Design and Product Management) and Engineering group to support successful and timely delivery of projects. You will organize and manage product plans, identify and remove blockers, facilitate effective communications and meetings, and be willing to jump in wherever needed to move activities forward. 

You’ll also identify lightweight operational processes and frameworks that can help support the needs of the group—with a focus on flexibility, adoption, and alignment with our company culture. You’ll work closely with the entire One Product Group to identify solutions to inefficient and ineffective workflows. 

This is an excellent opportunity for a customer focused operator who loves to drive initiatives & derives satisfaction from helping people, solving problems, & creating and/or optimizing processes. You will gain first-hand insight into the inner workings of Engineering, Product Design, and Product Management.

Responsibilities

• Develop systems and process around how we execute the product function, working closely with and directly supporting the One Product Group organization
• Coordinate with cross-functional teams (e.g., engineering, design, customer success) to ensure that product development processes are running smoothly and efficiently
• Maintain product documentation, including product requirements, roadmaps, and release notes
• Assist with the management of product development tools and systems, such as Asana,UserVoice and Pivotal Tracker
• Help to triage and prioritize product issues and feature requests
• Monitor team performance and gather customer feedback to inform product operations decisions
• Lead team onboarding activities
• Assist with championing team learning and development activities
• Assist with product launches and go-to-market activities
• Work to deliver on the Product Ops Pillars of Enabling the Team, Facilitating Vertical Alignment and Orchestrating Cross-Team Collaboration
• Conduct product board maintenance across Asana and Pivotal Tracker tools, ranging from clean up to performance management and tool evaluation
• Assist with coordinating projects, always taking the mindset of how to constantly make a project better
• Manage information and communication needs across Product stakeholders to ensure cross-functional input is provided in a timely manner
• Work cross-functionally with various stakeholders to coordinate product release plans with stakeholders, including Customer Success and Product Marketing
• Create and maintain documentation for all processes, training colleagues where required
• Ensure all status materials and roadmap documents are compiled, kept up-to-date and accurate

Desired Skills & Experience

• 2 years of experience in Product, operations or project management
• Familiarity and comfort facilitating projects and coordinating with multiple stakeholders
• Strong problem solving and structuring skills, with proven ability to communicate actionable insights
• Ability to work at a fast pace with the scrappiness and flexibility required for success….. and you love it
• Strong communication skills. Through every medium, and everyone you come in contact with, you know how to communicate effectively, effectively, and with respect
• Ability to manage conflict and resolve difficult situations
• Outstanding work ethic, ability to perform under pressure, meet deadlines, prioritize and deliver multiple tasks on time

Bonus Points: 

• You have demonstrated the ability to self-manage towards a set of defined goals & prioritize among many different tasks
• You are highly organized & detail-oriented, with proven ability to stay focused & exceed performance goals
• You naturally like to keep track of tasks via “To-Do” or checklist
• You have experience with Excel/Google Sheets or a keen interest in developing some
• You have a bachelor’s degree from an accredited college or university

Benefits

We offer a competitive benefits program including:

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match & employee stock purchase plan (ESPP)
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

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