Product Operations Associate

Permanent employee, Full-time

THE ROLE AND YOUR IMPACT AT TIER

You'll be joining our Product Operations team, sitting in TIER's Business Organization and working at the interface of Business and Technology to ensure Product priorities, capabilities and impacts truly drive our company strategy and are in harmony across teams and departments. 

Product Operations works closely with Product and cross-functional teams, collaborating centrally and locally (markets, commercial, legal, central operations, analytics, public policy) spanning the entire product life cycle. We drive strategic initiatives from ideation to implementation and foster continuous improvement to deliver on our critical business objectives.

We're looking for an ambitious Product Operations Associate to join our diverse and talented team. You’ll work closely with Product and Product Ops Managers on a broad range of domains focusing on Consumer (growth, payments, fraud, ride experience), Cities (safety & compliance, parking, advanced compliance detection, tenders), Operations (maintenance and repairs, field operations, demand conversion) and key cross-functional strategic projects. 

Your responsibilities will include: 

• Data-driven insights - Perform deep-dive analysis to evaluate existing feature performance or assess the impact potential of tackling new problems and opportunities;
• Planning & prioritization - Work with our Product Operations Manager to frame opportunities with stakeholders and facilitate decision-making in strategic prioritization trade-offs across 33+ countries;
• Cross-functional alignment - Support Product Operations Manager in fostering alignment on plans and deliverables for cross-cutting initiatives, such as with product management, engineering, design, marketing, customer support, analytics and other business functions;
• Execution/Go-to-market - Support Product and Product Ops Managers through the Product lifecycle to maximize the team impact, globally and locally; monitor post-launch performance and collect feedback to drive continuous improvements; 
• Knowledge - Ensure stakeholders know available features and fully leverage existing functionalities; share best practices regarding features implementation;
• Tools - Help Product & Tech teams implement and maintain available tools to work effectively. 

YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS

Education and experience

• Bachelor's degree from a top-tier university or business school
• 1-2 years experience in product/product operations management, project management, consulting, investment banking or operations
• Analytical skills (SQL/Looker proficiency preferred) and strategic thinking
• Experience in project and stakeholder management, excellent communication and presentation skills via written and oral communication
• Full professional proficiency in English
• Interest or prior experience in Product, Tech, Mobility, Operations

Skills

• Problem solver, you enjoy analyzing complex problems and thinking creatively about possible solutions
• Hands-on, you are proactive and take ownership when you identify new opportunities or problems
• Collaborative, you enjoy working with colleagues from diverse backgrounds and reconcile their views
• Adaptable, you are able to work in a fast paced environment and adapt to a changing environment (prior experience startup environment is a plus but not required)

THIS MAY INSPIRE YOU

• Join us at the forefront of one of the most exciting and rapidly moving industries 
• We’re agile, we’re growing and so will you! At TIER, there’s space for exponential professional development and room to make a huge impact on the business going forward
• Being part of the team means you’re part of its success. Our ESOP program gives you an opportunity to have a share in the company – nothing like invested interest!
• For Head Office roles - We support your growth with an annual development budget
• In your 2nd year at Tier you have the opportunity to take advantage of our “CPTO: Second Year Growth Program” 
• Surf your city with free rides on our e-scooters and e-bikes
• Diversity and inclusivity is super important to us, so enjoy initiatives & programs such as #WomenofTIER
• Expect company onboarding and team events with international colleagues from all over the world
• Benefit from flexible hours and our remote work options
• Profit from competitive compensation combined with perks like memberships with Urban Sports Club, Blinklist and Headspace 
• Be part of one of the fastest growing and most funded startups in Europe with a world-class team of serial entrepreneurs (Co-founder of Rebuy, Takeaway, and Coup) and high-performers (Ex BCG, Uber, JPMorgan, Delivery Hero, and more)

*Depending on the role and location your benefits may differ.