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Product Operations Associate
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Learn more about the meaningful impact your talents will serve for Maven users by clicking here.
Maven is looking for a Product Operations Associate to join our scaling product organization and help create systems to drive efficiency as we scale. From onboarding new team members and helping them ramp, to building deeper feedback loops with our internal stakeholders, you will be responsible for understanding the team’s processes and identifying pain points to help create better solutions. In this role, you’ll be the glue between our internal team members and our stakeholders across the organization.
What you’ll do:
- Help onboard new product and engineering hires through structured onboarding programming including bringing in rotating speakers, maintaining documentation, and identifying current gap areas
- Identify pain points in current product team processes and create solutions to maximize efficiency as we grow
- Develop communication strategy to ensure stakeholders are informed of product updates including roadmap changes and launches via different channels based on audience
- Build and maintain an open feedback loop with internal stakeholders to collect product questions and feedback in a systematic way
- Learn the product deeply in order to create and maintain documentation as we scale
- Support internal stakeholders in escalating and triaging bugs appropriately
- Manage the product organization’s suite of tools and documentation systems
What you'll need
- 1-3 years experience
- Growth mindset with a solutions oriented approach — you critically think about gaps and challenges and focus on how to solve for them balancing speed with operational rigor
- Strong written and verbal communication skills and the ability to communicate with different audiences
- User-centered approach — you’re thoughtful in communicating why we do things and bringing the team along to implement new solutions
- Interest in sharpening analytical skills in order to take a data-driven approach to help drive insights
- Comfortable with navigating ambiguity in order to drive alignment; comfort in asking questions
- Detail oriented and able to balance multiple priorities
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That’s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:
- Choice of great medical, dental, and vision insurance plan options, including a plan for which the premium for Mavens is 100% covered by Maven
- Access to the Maven platform service and free Maven appointments for Mavens and generous credits for family & friends
- Free One Medical membership and access to Spring Health
- Work from anywhere IN THE WORLD summer! You choose where you want to work from all summer, and go.
- 401(k) match
- Unlimited paid time off
- Monthly stipend for your choice of wellness benefits
- Weekly stipend for a *free* lunch
- One-time stipend to enhance your work from home experience (We will be working remotely until sometime next year!)
- A variety of virtual team events such as musical performances, game nights & happy hours
- 16 weeks parental leave and 1 weeks flexible time upon return + $1.5K/mo for 2 months, new parent stipend
- Annual professional development stipend and access to a personal coach through Maven!
- 1 month paid sabbatical after 5 years
Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will also never ask for bank account information (routing, account numbers), social security numbers, passwords or any other sensitive information to be delivered over email, or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected].
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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