Product Operations Analyst

Ironclad is the #1 contract lifecycle management platform for innovative companies.Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. 

Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture.We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.

About the role:

Welcome to the Product Operations team – the backbone of our product organization! We make sure everything runs smoothly for our product team across the product life cycle. Our mission? To ensure our team has everything they need to set brilliant strategies, work efficiently, and bring exceptional value to our customers and company.

As the Senior Product Operations Analyst, you’ll play a key role in transforming our processes that help our Engineering, Product, and Design teams deliver their best work by increasing efficiency, productivity, and quality. You’ll specifically be focused on driving continuous improvement initiatives across our voice of customer, issue resolution, incident response, and other engineering and product processes.

Product Operations is a brand-new function at Ironclad, giving you the chance to shape our priorities and leave a lasting impact on the organization, the company, and our customers. Plus, this role is a hub of collaboration, you’ll work with amazing folks across product, engineering, design, marketing, customer success, sales, finance, and analytics.

What you’ll be doing:

• Optimize processes and tools: Spot inefficiencies and implement process improvements. Identify opportunities to enhance our existing tools, including rationalizing our current toolset and implementing automation to drive efficiency and quality improvements.

• Enable the organization with data: Collaborate with Customer Success and our data analytics team to enhance our voice of customer program; including how we gather, analyze, and act on feedback.

• Mature our operating model: You'll own product tooling, ensuring we have the best tools to support our product organization. Plus, you'll lead employee onboarding programs creating a seamless experience for new hires to hit the ground running.

Key Skills:

• Analytical Expert: You conduct research, and break down and analyze problems to discover effective solutions.

• Process Improvement Specialist: Knowledge of continuous improvement methodologies, process modeling, and data analysis to enhance operations.

• Detail Oriented: You possess a keen attention to detail, accurately mapping out processes and identifying issues for resolution.

• Project Management Pro: You can expertly manage projects from planning through execution to ensure successful outcomes.

• Business Savvy: You have an understanding of business operations, aligning process improvements with business goals.

• Excellent Communicator: You can communicate complex ideas clearly and workcollaboratively with cross-functional teams.

• Curious Learner: You're always excited to dive into new challenges, ask questions, and seek solutions.

• Operations Enthusiast: With 3 -5 years of experience in business operations, product management, or related roles within software companies, you’re ready to make your mark.

Let's embark on this exciting journey together and achieve great things!

Benefits:

• Health, dental, and vision insurance

• 401k

• Wellness reimbursement

• Take what you need vacation policy

• Generous parental leave for both primary and secondary caregivers

Base Salary Range: $95,000 - $105,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation