What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product operations position?

The suggested salary for this position is €1-€450 per day

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Product operations job at Alan

? Who we are

Alan is the healthcare super-app offering personalised healthcare & wellbeing to our members.

Founded in 2016 by Jean-Charles Samuelian and Charles Gorintin, Alan is the first independent digital health insurance in France since 1986.

By providing our members with delightful health insurance bundled with innovative healthcare services, Alan's long-term goal is to help all people have a personalized and accessible healthcare experience.

As of today, Alan covers more than 250,000 members, representing over €160m+ of annualized revenue. We recently raised a further €185m in a series D funding round bringing the company’s total valuation to €1.4bn. The team is 450+ people and growing. We recently landed in Spain ?? and Belgium ??, and guess what: the best is yet to come!

? How we do it?

At Alan, we have a set of cultural values that guide our approach to work:

- Members first. We put our members first, our team second, our shareholders third.

- Distributed Ownership. We empower everyone to make courageous decisions and to work asynchronously.

- Radical Transparency. We take all our decisions in writing and adopt a direct and honest style of communication.

- Personal & Team Growth. We are self-improving whilst helping others grow. We’re no ego-doers and we all edit the company.

- Fearless ambition. We shoot for the moon and work backwards. We push for excellence by focusing on uncomfortable A+ problems.

? Underrepresented folks...

Science shows that you are less likely to apply if you feel you don’t have all the necessary prerequisites. If this description matches where you are now or what you'd like to grow into in your next position, we encourage you to apply.

We strive to make our culture as inclusive as possible and believe both the company and its culture are strongest when composed of diverse experiences and backgrounds.

- We have an open salary & equity policy combined with a transparent career path: we base our people decisions on objective criteria.

- We have flexible working hours and leave policy.

- We trust people to work remotely

- We extended the length of parental leave and value this time as professional experience.

- We respect our coworkers gender identity and use their names, pronouns and agreements no matter their legal status.

- We make tough decisions if we see discriminatory remarks.

⭐️Operations at Alan ⭐️

Our Operations team guarantees the delivery at scale of our insurance and healthcare products, efficiently and delightfully. On a day-to-day basis, this means running, building and industrializing processes to deliver the vision and contributing to our strategy by bringing Ops perspective.

As we anchor our Insurance position in France, diversify our offering with health and well-being related services and expand into an international platform, our operations are becoming very complex and our challenges ahead have never been as exciting!

Being an Ops at Alan means joining a team of 18 talented, committed and passionate Ops experts from three different countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan.

⭐️Mission ⭐️

The Operations Community’s core responsibilities are to build and strengthen our operational capabilities and scale our platform efficiently to handle fast growth, cost optimisation and product diversification.

We need team members to be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare, and truly re-engineer the experience we offer to our members .

To that end, we are looking for Operations specialists with a first track record in scaling operations and great entrepreneurial mindsets to help us make our crazy ambitions come true.We move fast, with a lot of ownership, and are proud to tackle big problems!

Examples of missions our team is covering and you could be involved in:

Run:

* Perform and scale daily operations for managing our member affiliation in the general case or for some specific situations, cancelling our competitors contract, handling the delivery of some health services

* Handle partnerships with partners (technical partners, etc.)

Build:

Lead and implement strategic projects such as the automation of some insurance processes (parsing of reimbursement request, recovery, etc.), setting up the 1st bricks to deliver new health services offering (health product delivery, etc.), etc. with full ownership on the deliverables

Industrialize our processes and organisation to reach operational excellence:

Set up efficient operations monitoring to build a granular understanding of our processes and identify risks and areas of improvementIdentify continuous improvement initiatives and push automation of our processes to make them more personalised and more efficient

Improve financial efficiency of our model

Strategy / Leadership:

Bring the Ops vision in the Company roadmap

Navigate through the different teams to make things happen

Team and People growth:

Coach more junior Alaners and provide the right level of support, helping them grow and offering the right platform to learn

Contribute to the team development (hiring, structuring, etc.)

⭐️ Profile & Competencies ⭐️

We look for someone with 3-7 years of experiences

Hard skills/ Behavioural

Strategic thinking and planning: Ability to definea vision and drill down into an actionable plan and roadmap, ability to consider complex problems and factor in different dimensions (business, customer experience, regulatory, etc.) with a deep level of structure
Passionate about digging into ops/technical processes: ability to build and optimise processes that ensure quality of service, performance and scalability, while making them clear and delightful internally and for our members
Strong analytical & problem solving skills and ability to conduct deep data analysisCommunication: Communicates well with Alaners and service providers

Soft skills/ Behavioural traits

Comfortable in fast-paced environments where there is a high level of uncertainty, ability to remain proactive and biased to action in exploratory project stages, at ease to self-start and work independently with a strong capacity to adapt
Highly adaptable and fast learner : excited to learn new tools, technologies, and methodologies
Highly organized, able to handle many different tasks in parallel
Hands-on: Not scared of getting their hands dirty and dive into any problem
Challenger: Portrays a general growth mindset and challenges Alan’s past decisions.
Collaborative/ team player: Able to navigate through an organisation and work with very transversal teams, able to handle stakeholders with very different needs and expectations - great attitude and ability to collaborate in multidisciplinary teams that can include clinicians
Leadership: Able to attract top talents, lead, mentor and make people grow
User centricity and empathy: A sensibility for Product / UX esp. For early stage, and towards member’s and colleague’s satisfaction
Experience building new and early-staged products and services with a user-centric approach, understanding of key principles of early-stage products such as traction, retention, learning loop, etc.

Language(s)

Strong written and oral communication in both English and French

Plus It’s even better if you have

A successful track record in a scaling company
Healthcare/digital health or insurance experience, passion for healthcare delivery
SQL knowledge allowing to be fully autonomous when drilling into the data

As a few examples of how we put this value into action:

- We have an open salary & equity policy combined with a transparent career path: we base our people decisions on objective criteria

- We have flexible working hours and leave policy

- We trust people to work remotely (we are a "work from anywhere" company)

- We extend the length of parental leave and value this time as professional experience

- We respect our coworkers gender identity and use their names, pronouns and agreements regardless of their legal status

- We make tough decisions if we see discriminatory remarks

? Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks for them to be happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

- Flexible Office. Amazing office space in the headquarters, sponsored co-working hubs or a full-remote experience for those who want, with home office equipment sponsorship.

- We reward fairly. Competitive Salary and generous equity packages

- All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones

- Flexible vacation policy. Alaners can organize their time off as they wish.

- Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family.

- Transport. Country-specific commuter benefits

- Learning & Training opportunities. A very flexible Training policy at Alan, free books and budget to attend and speak at conferences if the opportunity arises

- Parental leave. Extended parental leave for all new parents.

Check out our Medium & blog for more info: https://medium.com/alan / https://blog.alan.com/

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Product operations

⭐️ Profile & Competencies ⭐️

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