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Xero

Product Marketing Manager – Invoice Payments

Employee discount programs
Parental leave
Learning and development budget
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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

Product Marketing at Xero is in an exciting and high growth phase. We work closely with Product and Customer teams across the business to bring a holistic view of customer needs to Product, and translate product initiatives into customer value. We do this so that we deliver maximum product value to customers as efficiently & effectively as possible.

In this role, you will be the product marketing lead in helping to grow and develop Invoice Payments, a global Xero product. You will be accountable for positioning this product to new and existing Xero small business customers, which includes clearly articulating the value that Invoice Payments delivers.

You will need to quickly become the go-to expert on the needs of the customer and tie everything together through clear and concise propositions. You will learn, monitor and deeply understand how customers and competitors are changing across all markets and responding to the product proposition.

You will be responsible for driving the adoption and usage of this product by working closely with the regional commercial leads, marketing and sales teams to achieve the customer and commercial targets. You will also identify future opportunities to deliver differentiated value and work with Product and Customer teams (global and regional) to build and launch new value to market.

What you’ll do

  • You will be a key contributor in assessing market opportunity
  • Collaborate with Strategy, Product Management, Design and other stakeholders to undertake market, competitor and customer research to deeply understand the markets in which we operate as well as customer needs and pain points.
  • Consolidate and communicate relevant insights which determine Xero’s opportunity in market. You should integrate these insights into your product marketing plans.
  • Determine the target audience and segments, in particular the Serviceable Available Market, using insights from Product and Customer teams.

  • You will lead Customer Value Propositions, including development, maintenance, and custodianship throughout Xero
  • Lead a strategic and collaborative process with key stakeholders to define the CVP for target audiences. You will also identify and maintain compelling product evidence of CVPs.
  • Bring CVPs to life for internal audiences, through assets such as messaging frameworks and product playbooks.
  • Ensure CVPs are regularly reviewed and updated, in line with changes to customer, competitors and product.

  • You will be the primary Product representative on Go-To-Market programs, to ensure we release product efficiently and effectively
  • Communicate product release calendar to Customer stakeholders in a timely manner, describing product value in customer terms.
  • Collaborate with Customer teams to brief product initiatives, agree optimal launch timing and GTM approach, and consult throughout the GTM process to ensure clear guardrails are set when communicating product value externally.
  • Develop internal briefing assets and internal sales enablement resources to help prepare and up-skill internal teams.

  • You will lead the collaboration with Customer/GTM teams on product growth opportunities
  • Identify opportunities to grow product adoption, usage and retention – utilizing research, analytics and feedback from regions. You will influence relevant Customer/GTM teams to leverage the opportunities you identify.
  • Lead in-product lifecycle marketing strategy and execution, including in-product communications.

  • You will be part of the Global Product team so you will work with all our key regions, including Canada, US, UK, Australia, New Zealand and Asia. You will have the ability to travel if required.

Success looks like

  • Strong working relationships with stakeholders, both internally and externally, that are built on trust and confidence. You’ll be effective at managing and influencing stakeholders to achieve specific outcomes.
  • Strong collaboration and communication skills. You will be part of a geographically dispersed team so collaborating and communicating regularly with stakeholders across geographies is crucial to your success.
  • Customer and commercial targets are achieved or exceeded.
  • New products, features and experiences are taken to market effectively, by collaborating with Product and Customer stakeholders.
  • You have deep subject matter expertise in Invoice Payments – including market, customer and product knowledge – and are recognised as the ‘go-to’ expert for stakeholder enquiries.
  • Insight-led strategy and planning, including strong analytical skills and development of annual product marketing plans.
  • Customer teams understand the value of Invoice Payments, and have the tools, support and resources they need to deliver a great customer experience, and to help grow product adoption, usage and retention.
  • You educate and champion Product Marketing across the business, and are deeply embedded in product pods throughout the product development lifecycle.
  • You’re a team player who contributes to a fun, rewarding, innovative and results-driven culture that lives and breathes Xero values.

What you’ll bring with you

  • Creative problem solver who is confident in working through ambiguity and creating new experiences
  • Highly commercial, data-driven marketer with demonstrated experience building cross-sell and product lifecycle strategies based on customer and data insights
  • Ability to take initiative, lead virtual teams and work autonomously
  • Excellent written, visual and verbal communicator; able to understand and translate complex concepts effectively to different audiences and across all levels of a global organization
  • Ability to build strong working relationships that allow you to challenge and influence stakeholders whilst still having fun everyday
  • Ability to handle the pace and ambiguity that comes with working in a fast-paced tech environment
  • Experience in a product marketing or marketing role (financial services experience an advantage)
  • Experience working in a global role across geographies, and in an agile environment with Product Managers and development teams will help you succeed in this role
  • Demonstrated experience building new product value propositions to develop and launch new products or features (use or understanding of Strategyzer framework an advantage)
  • Proven ability to communicate, build strong relationships and manage senior stakeholders
  • Proven experience in the creation and development of product strategy, positioning and messaging
  • Proven ability to influence outcomes with stakeholders
Why Xero?

At Xero, we are empowered to bring our ‘whole self’ to work. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate. We care about learning together and celebrate our teams’ continuous improvement and career development. 

Want to read more about inclusivity at Xero? Learn a little more about it here - https://www.xero.com/ca/about/social-and-environmental-impact/diversity-and-inclusion/

We offer a great remuneration package, including compelling benefits and perks, like Xero shares and great parental leave. We also support flexible working arrangements that allow you to balance your work, your life and your passions. Our Canadian Xero family includes Hubdoc, an automated data capture platform, and TaxCycle and we have offices in Toronto, Calgary, and Vancouver. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

Please note that we currently require all employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.  Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine if any reasonable accommodations can be provided to ensure their role can be performed safely whilst the restriction is in place.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Fixed-term contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Xero
Xero is a New Zealand–domiciled public technology company, listed on the Australian Securities Exchange.
Website
Industry
Accounting, Billing
Founded
2006
Size
1K-5K employees

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