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The fork

Product Marketing Manager for Payment Experience

Full-timeProduct Marketing Manager$148,500-$185,900*
United States
Health insurance
This job offer is closed.
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Oh hello! Could you be our new Product Marketing Manager?

Welcome to our fabulous world. 🍴We are TheFork. Our mission is to bring happiness through amazing dining experiences, thanks to our 3 main products: 

📱 TheFork App: the restaurant discovery and booking app for every occasion

🖥️ TheFork Manager: the tool to digitize restaurant operations and be in full control of your business

💳 TheFork Pay & gift cards: the new and amazing dining payment experience

Creator of a unique model that disrupted the restaurant industry 15 years ago, we are now the leading dining platform across Europe and Australia. We are experiencing an exciting period of growth, and we need the greatest folks onboard. Together, we will make our wildest dreams come true! We strongly believe that our mission can only be achieved if we also bring happiness to our working environment. We do this by providing a flexible, multicultural and positive environment where each individual has the space to grow.

We nurture this happy culture through our core values: We are better together -  We act like an owner - We genuinely care for our users and customers - We believe in transparency - We never stop learning - Speed wins

Oh! And we are also part of the big Tripadvisor family ❤️

With love,

Your future buddies, the Forkies.

What you will do 

In a nutshell, you will be the one responsible for understanding how to bring value to our different segments of Restaurants and Diners when it comes to Payment solutions. You'll have a big influence all along the product journey, from strategy and research to deployment and measurement.

You'll report to our Payment Product Director for now, and will be in close relationship with our Product Marketing manager focusing on the broad Restaurant Experience. As we'll need to build the Product Marketing capability, they'll be opportunities to grow!

Good thing to know: the CPO is a former PMM. So there will be no misunderstanding about what Product Marketing is and is not ;)

Understanding & testing the market

You’ll work closely with UX Research, Data and B2B Marketing to share the same understanding about the perception of value from our customers and prospects. You'll be part of refining the segments and the positioning of our current and future offers, linking the customer pains with solutions and benefits so we can play on differentiators.

You'll have direct contact with Sales and prospect / customers to understand buying behaviors. You'll be allowed to test new packages, value propositions and pricing to see the reactions - and this will allow you to give insights on the interest and size of some opportunities.

You'll mix methodologies, like Kano model and Blue Ocean competitive analysis, to help handle and explain prioritization, as focus is key to make a difference. You'll make sure that Product teams and the rest of the organization understand we must deliver benefits, not features.

Go-to-market and Go-to-customer

You'll be able to define why, when and how to handle hard or soft launches. It'll be both Go-to-market and Go-to-customer. You'll be the one responsible of defining how to deploy, to whom, and what deployment & launching success will mean. You're ready to be in a testing mode, understanding the difference of each category of users based on Crossing the Chasm.

You'll design how to communicate internally and externally about the evolutions of the product and the new benefits we are providing. You'll design the enablement of the customer-facing teams: sales, marketing, support & training. Global Marketing and Global Sales will be there to help.

What you won't do

You won't be here to work on lead generation or content. But your work will help framing messages and sending them to the right people at the right moment

Who you are

  • You have 3+ years of experience in Product Marketing, ideally in B2B SaaS and Payment.
  • You're a hybrid: you mix product thinking, data & behavior analysis, and use them to build compelling value propositions.
  • You come from Product, or from Marketing where you've worked close to Product teams in a B2B environment.
  • You love building value propositions, but you hate bull****. It's all about real value linked to real problems, hopes and benefits.
  • You are comfortable building relationships with Product, Sales & Marketing, and are able to make them understand why we won't do / focus on things.
  • You like talking to customers or potential customers.
  • You're fluent in English. Another European language (French, Spanish, Italian) is a big, big plus.
  • You love people like April Dunford and her quote : "Marketing can polish a turd. Positioning can turn it into fertilizer"

Ps: Mastering a gluten, dairy and egg free cookie recipe is also a significant plus for the CPO. (That doesn't mean you have to bring it to the interview to bribe him. But still, it can be cool).

You can work (in order of preference) in Turin, Milan, Paris, or Barcelona. As a PMM, you’ll have to visit customers and prospects in our different markets, so they'll be some trips in Europe.

What We Offer You

😄 An awesome team (not everybody like our jokes, but we try our best)
🏠 A Permanent contract (that can be useful in life)
⚖️ Flexible working environment (2 days home office per week)
💸 Competitive fixed salary, bonus and equity (yes, equity!)
🍕  Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
🌎International teams - More than 30 nationalities and 16 offices worldwide
🏳️‍🌈Highly inclusive working environment
🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc
🎓Continuous learning and development programs (with full access to LinkedIn Learning!)
😌Free access to the Calm app
🏥 Health insurance fully covered by the company
👩‍🦽 Life Insurance and Disability at no cost to the employee
💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure
🍴Amazing offices with dining, coffee point on each floor, and leisure area
🎤Team building events (we love karaoke. A lot. A lot.)

We believe that we are better together, and at TheFork we welcome you for who you are.  Our workplace is for everyone, as is our people powered platform.  At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Product Marketing Manager for Payment Experience position?
    The suggested salary for this position is $148,500-$185,900*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About The fork
E-Commerce, Hospitality
251-1K employees

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