Product Marketing Manager, Europe

We are hiring a Product Marketing Manager (PMM) to support the European expansion and growth of Square for Retail, a purpose-built Point of Sale solution for retail business owners. You will be the product expert for selected countries in Europe, responsible for defining and optimising the experience for Square sellers, and leading the go-to-market strategy, including pricing, packaging and positioning development.

In this role, you will also help build the Square for Retail business in Europe by leading growth initiatives and future product launches in assigned European markets. In doing so, you will partner with product management, design, research, analytics, product marketing, and marketing teams. This includes understanding each country's small business landscape, tracking market conditions affecting product acquisition and usage, understanding customer segments and the competitive environment, gathering product and customer insights, and feeding those insights and requirements back into the product roadmap. It is the Product Marketing Manager's job to ensure we build the right product to meet the needs of our customers, partner with our sales and marketing teams to deliver the right messaging through the right channels, and collect and leverage customer feedback, insights and data analysis to improve our offering in-market.

You will report to the European Product Marketing Lead for Square for Retail, based in Dublin, Ireland. We provide relocation assistance for anyone moving to Ireland for this role.

You Will:

• Lead the go-to-market plan and ongoing marketing strategy for Square for Retail in assigned countries
• Develop product positioning, value propositions, and messaging to be used in product development and marketing campaigns
• Develop data-driven lifecycle marketing and cross-sell strategies to promote product growth and retention
• Ensure product releases are launched with appropriate localisation and messaging for each market
• Ensure all customer-facing teams are on-message and maximising each channel (paid and organic)
• Be the liaison between the product team and international Sales/Marketing/Customer Success teams to gather feedback and collaborate on local marketing opportunities and partnerships
• Identify target customers, their needs, and how products will meet those needs through surveys, interviews, and product usage
• Look for opportunities to develop marketing campaigns and projects unique to a specific market
• Partner with US Product Marketing Managers to inform pricing and packaging strategies
• Surface insights that inform the Voice of the European Customer, and partner with PMM Leads, Product Management, Design and Engineering to define the international product strategy and influence the product roadmap
• Track marketing program performance and optimise through continuous testing
• Assess competitive offerings and promote ongoing differentiation

You Have:

• A BA degree or equivalent practical experience
• The ability to work with European-based sellers/Square team members and global Square colleagues located in various timezones in the US (email, video meetings, in person)
• 5 + years experience in marketing, specifically working in product marketing, growth or lifecycle marketing, or similar go-to-market positions
• Passion for Square and desire to help Square Sellers in Europe succeed
• Experience driving work forward independently
• Fluency in a non-English European language (e.g. French, Spanish) is preferred but not essential
• Background in B2B marketing, with experience delivering growth in consumer tech or small to medium business tech is preferred

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.