What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Manager (User Voice: Help Centre) - AU/Remote position?

The suggested salary for this position is $149,000-$200,000*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Product Manager (User Voice: job at Canva

Canva’s Commitment and Mission

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you!

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 86 million monthly active users across 190 different countries and a team of over 3,000 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of.

Join us and design your future.

Product Management @ Canva

The mission of Product Managers at Canva is to create the most accessible design tool for every person in the world. We believe that we can improve the world by empowering everyone to design and communicate visually. As a Product Manager at Canva, you help set this vision, define what that future looks like, and build the products and features that get us there.

Product Managers collaborate with Canva’s founders to set the strategic direction, scope, and success metrics for product initiatives. We work across teams of designers, software engineers, marketers, and analysts to ensure we're delivering an exceptional experience to all our users. We are responsible for implementing and collaborating on product strategy, road mapping, and prioritization as our product grows.

About the User Voice Help Centre team

The Canva User Voice Help Centre team’s mission is to make getting help and inspiration simple for everyone and every design. Their purpose is to make it easy to exchange help, ideas, and inspiration with people using Canva around the world.

We’re looking for someone with a user-first mentality who is comfortable using qualitative and quantitative inputs to make decisions. You’ll be equally comfortable partnering with product designers to develop and execute customer research and developing hypotheses for experiments with data analysts. Your experience operating in dynamic environments while moving teams from ambiguity to clarity will see you shine in this role. You will have a respectful and collaborative way of working, and a crystal-clear communication style.

What you'll be doing

Build a strong understanding of the product vision for the Canva Help Center (canva.com/help) and work with teams across Canva to discover additional opportunities to deepen and improve the Help Center knowledge base providing exceptional support for all of Canva’s user segments.
Identify and solve hard customer problems by building simple, delightful new product experiences.
Own the end-to-end product development process for our Help Center team from research and problem definition to design, build and launch.
Build and deliver a product roadmap supported with insights from customer feedback, data analysis, market research, user testing, and the experience of other teams internally.
Work with product and personalization teams across Canva to discover additional opportunities to deepen the Help Center knowledge base providing exceptional support for all of Canva’s user segments.
Identify and solve hard customer problems by building simple, delightful new product experiences.
Own the end-to-end product development process for our Help Center team from research and problem definition to design, build and launch.
Build and deliver a product roadmap supported with insights from customer feedback, data analysis, market research, user testing, and the experience of other teams internally.

Key skills and experience we're looking for

You have experience in a product management role; for a consumer-facing SaaS product, related online software product, or digital product.
You are constantly motivating those around you through your passion and drive for what you do and keep everyone on track, ensuring everyone’s doing their best. You can rally the team to work together and make sure everyone is working effectively to reach their goals.
You have worked with engineers and have a good understanding of web tech stacks. You're familiar with the backend, frontend, and everything in between. You know that an engineer’s job is often to perfect the details; while your job is to map these details to the bigger picture.
You feel at home when using data to make decisions—whether that’s analytics, user research, survey feedback, or in-person user testing. When presented with competing imperatives and a mountain of data, you can identify and organize clear, concise actions, arriving at appealing and practical solutions to problems.
You are a problem solver who is driven by a challenge. You have a structured process for problem-solving and can take a problem—with many moving parts—and break it down into small achievable actions. You know when to be flexible though, and can alter your structure to fit the needs of the team and project.
You are a user advocate that values the backing of research and data analysis when it comes to creating modern solutions, shipping new products, and addressing your users’ real needs.
You are excited by the prospect of working directly on shipping simple, beautiful products. You’re aware of what it takes to get from envisioning ideas to delivering the final product.
You consider yourself a bit of a creative. You enjoy pushing the limits of what is possible, and dreaming up inventive solutions to tackle ambitious problems. You believe in Canva’s mission and want to be part of the team making it possible.
You are a marketer at heart - You can demonstrate an understanding of the importance of growth, activation, and retention with respect to the platform and how that translates into user growth
You enjoy a little flexibility in your work. Our growth means there are constantly new things to work on every day, and as such it’s likely that you’ll regularly be working on new and exciting projects.

Being a Force for good. One of our core values at Canva, “Being a force for good” means we are actively working towards a world that isn't just good for a small few, but one that’s good for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community. To achieve this, we need to constantly work towards making Canva the best place to work, for everyone.

Working at Canva

Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.

Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include:

• Equity packages for you to truly be a part of the Canva journey.

• We have a hybrid work model (in-office & from home), with our offices are always open to you balancing flexibility and connection

• Flexible leave so you can recharge, give back, support others or focus on your own professional development.

• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.

• An annual Vibe & Thrive allowance. This is for you to spend on whatever will support your wellbeing and development.. because you know what you need to Vibe and Thrive, better than anyone.

• Virtual and in-office wellness benefits including Canva University, Employee Assistant Programs and Fitness & Meditation Classes.

• Canva For Good program matching your not-for-profit donations, Force for Good leave (3 paid volunteering days) and a range of sustainability and ethical initiatives to get involved in.

We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

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Product Manager (User Voice: Help Centre) - AU/Remote

What you'll be doing

Key skills and experience we're looking for

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