Product Manager, Terminal Device Management

Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a superb retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event. 

Terminal is one of the fastest growing products at Stripe and we are expanding both globally and into new segments and verticals. We are investing in innovation to make it easier and faster for our customers to create their own unique, in-person commerce experience. To support that innovation we’re looking for a product manager to help lead and shape the future of our Terminal Device Platform - across device management, overall scalability and reliability, and creating the infrastructure for deploying applications to our Stripe payment devices at scale. In this role, you will help both internal teams at Stripe and our largest customers effortlessly manage their ever-growing fleet of Terminal devices (readers). You will obsess over user experiences and build the platform and tools needed to ensure that our devices are always securely, reliably and seamlessly running the right software configured to the unique needs of each customer and device. 

You will:

• et a motivating multi-year vision and then break it down into measurable, meaningful milestones for the Terminal Device Management team. This includes creating buy-in, crafting roadmaps and OKRs, and navigating trade-offs
• Partner with software and hardware engineers and cross functional partners to research, discover, and deeply understand what internal developers need to unlock value for our end users
• Build empathy with our end users and the differentiation they aim to deliver for their merchants
• Use metrics to inform your point of view and leverage analytics to measure success
• Define product requirements and participate in sprint planning rituals to deliver against those requirements and the overall roadmap

We’re looking for someone who has:

• 5+ years of product management experience or equivalent
• Demonstrated success and strong execution track record in building and sustaining scalable platform products
• Great interpersonal skills and strong verbal and written communication. You can collaborate and thrive in productive, healthy debate done with mutual respect and shared goals. You can make complex concepts accessible with clear communication
• Experience working on products that support mobile device management, as well as developer interfaces (APIs, SDKs) or building platforms that support both internal and external users
• Experience working closely with one or more engineering teams to collaboratively design technical solutions, evaluate trade offs and execute on an ambitious backlog
• Technically adept systems thinker, ideally with a Computer Science or equivalent degree or experience working as a software engineer

Nice to haves:

• Experience in 1 - 2 of the following areas are nice to have:
• Application/compute platforms (ex. PaaS. IaaS)
• Development of hardware and software based on the Android OS
• Building tools to facilitate deployment to developer platforms (such as Docker, AWS, Azure, etc.)
• Payments and/or eCommerce