Product Manager, Tech Services

About Us:

WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork community.

About the Role:

The WeWork Tech Services team develops new technical offerings to add value for our members and generate ancillary revenue. Reporting to the Director of Product, Tech Services, the Product Manager, Tech Services will own  strategy and planning for the product line, go-to-market and operations  The product manager will be responsible for driving results in multiple areas of the business including  sales enablement, reporting, analytics, and financial operations.  This role will directly impact our ability to scale internationally by identifying blockers and improving processes across systems and teams including sales, finance, and service delivery for the global business.  The  Product Manager will leverage  analytics to uncover and explore insights to increase sales performance and profits.  This is a hands-on role with a high-level of autonomy to identify, roadmap, and solve challenges across systems.  

Responsibilities:

As a successful Product Manager, Tech Services, you will be expected to:

• Develop and improve product strategy for existing and net new products.

• Deliver product plans including roadmaps, revenue & margin forecasts, pricing, etc..

• Work closely with the technology team and 3rd party vendors to deliver product improvements and operational plans.

• Drive the continuous improvement of product operations including auditing processes across the sales and delivery cycle.  Focus on identifying opportunities to improve customer experience, revenue performance, and reporting as well as drive efficiencies including eliminating or decreasing manual processes and increasing data quality.

• Create go-to-market strategies and plans to drive awareness and ensure sales teams are equipped with the right training, collateral, and sales tools to effectively represent the  products and engage with potential customers.

• Use analytics to identify underperforming products or regions,  scale products that have demonstrated market fit, and drive global sales adoption.

• Ensure our partnerships have the appropriate level of reporting and integration to monitor service delivery and customer satisfaction across all products and services.

Experience and Requirements:

We’d love to hear from you if you meet the qualifications below:

• 6+ years of experience in Product Management or similar, improving product operations to allow for high-growth products to excel in the market

• Proven experience growing revenue and improving customer experience for one or  more products.

• Experience working cross functionally within complex organizations to bring products to market

• Experience managing multiple projects at once, with the ability to prioritize and drive success across them

• Strong data, analytical and financial modeling skills

• Experience within the technology services industry is a plus, ie: video conference, dedicated bandwidth, VPN, etc.

Core Competencies:

• Highly organized and capable of balancing multiple priorities

• Product Analytics background including use of first-party reporting for tools such as Salesforce as well as higher-level reporting tools such as Tableau, etc

• Strong interpersonal skills; able to effectively build relationships and trust with internal and external stakeholders

• Robust communication skills; can present information succinctly to executive stakeholders

• Self-starter, reliable, focused, with the ability to consistently meet goals and deadlines  

Compensation & Benefits

Base Pay: $164,000 - $205,000

Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.

Benefits: Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including: 20 days of PTO, 10 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k matching; and life and AD&D insurance.

Life At WeWork 

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated. 

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.