Product Manager, Team Management

We have an incredible team that is on a mission to make commerce easy for all types of businesses. Square Team Management is a comprehensive set of tools to help merchants manage a team of employees. As a Product Manager, you will drive impact for the many merchants using Team Management as an integral part of running their business.

You will work with an excellent team of designers, engineers, data scientists, and marketers to determine the Team Management product strategy, execute impactful projects, and optimize our customers' journeys through all stages of the funnel and across numerous geographies and product surfaces. Our approach is both customer-focused and data-driven, so you will need to deeply understand our customers and their needs, define and analyze experiments, and guide the team to move fast and ship solutions.

Specifically, you will lead the Labor Management area of the product, which helps sellers manage all aspects of scheduling employees, tracking employees' time and attendance, and calculating labor costs and employee pay. Your charter will include giving employers the tools they need to be successful and creating a remarkable, empowering experience for employees.

This role is a unique mix of product, business, strategy, and execution, all in the name of helping our sellers grow. You will identify and prioritize various growth levers, including a) development of new features; b) international expansion; c) mobile app optimization; and d) experimentation to drive acquisition/attachment/retention. You should push boundaries, trying anything and everything that helps drive long-term success for Team Management and the businesses we serve.

You will:

• Help shape and drive the strategy and direction for Team Management
• Define key objectives and ensure success is measurable and can be improved upon
• Hypothesize, build, measure and learn. Leverage insights to inform product direction
• Interview and deeply understand the jobs-to-be-done of our sellers
• Prioritize a roadmap by balancing and championing stakeholder needs
• Work with executive leadership and cross-product teams to grow our active seller base
• Influence key stakeholders at Square to align resources and prioritization
• Manage the entire product life cycle from ideation, to planning, execution and launch

You have:

• 5+ years of experience in product management
• Previous experience in product management on multiple platforms (e.g. iOS, Android, mobile web).
• Experience shipping and iterating on successful products with cross-functional teams
• The ability to influence key stakeholders to align resources and prioritization.
• Strong customer empathy to shape product direction and execution based on their needs.
• Comfort with analytics to define, retrieve, and visualize data to run experiments and use quantitative intuition to make product decisions
• Ability to absorb technical concepts quickly and work across different outside teams who support Invoices through platform development.
• SaaS experience and optimization of SaaS business models (including freemium).
• A desire to work on an international product.

Bonus points:

• Experience at a growth stage company, either building your own company or contributing to a startup during a hyper-growth phase.

• Experience with international product development and scaling globally.

• Domain experience with workforce management, employee scheduling, or employee financial services

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.