Product Manager, Stripe Apps Platform

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Developers increasingly want to extend and customize Stripe. Using Stripe Apps, developers can build experiences that embed a custom UI within the Stripe Dashboard, call the Stripe API to create and modify Stripe data, bidirectionally sync data between Stripe and 3rd-party services, and more. 

For example, HubSpot, a SaaS provider, has created an app that syncs customer and product data with Stripe. The app is distributed via the Stripe App Marketplace and is available for anyone to install within their Stripe account. There are over 165 apps in the app marketplace.

Enterprises can also extend the platform with Stripe Apps. For example, a large user has created a private app that allows their customer service representatives (CSR) to access a private support ticket system directly from the Stripe Dashboard. This enables the CSR to view support tickets inline with their Stripe customer records and minimizes context switching. 

As the Stripe Apps Platform PM, you will be responsible for the platform features that power Stripe Apps, including OAuth, UI components, the app manifest and lifecycle management, secret storage, the end-to-end developer experience, and more. You’ll work very closely with users and third-party developers to understand their needs and translate them into platform capabilities. You’ll also partner closely with the Stripe Apps GTM and partnerships teams to build new functionality that enables developers to bring their visions to market.

What you’ll do

You will be responsible for product management of the entire platform that powers Stripe Apps. You'll deliver platform features that enable app developers to better serve the needs of Stripe merchants. You’ll also work very closely with the Stripe Apps GTM and partnerships teams to build new functionality that unlocks new opportunities. 

Responsibilities

• Interact with customers, app developers, and internal product teams daily, to validate product ideas/requirements and prototypes
• Partner with engineering and design to ship functionality that delights users and app developers, has the right balance of impact vs engineering cost, and makes a measurable impact
• Develop the vision, strategy, and roadmap, for Stripe Apps platform
• Define key success metrics
• Work closely with user researchers to test hypotheses and understand user pain points

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 12+ years of Product Management experience
• Computer Science background or equivalent technical experience 
• Both a passion for and experience with building and shipping application platforms for developers. For example, you’ve shipped an app platform, or have deep experience with app platforms as an app developer.
• Strong written and verbal communication skills, structuring ambiguous concepts clearly and from first principles
• Thrive in a collaborative environment involving different functions, stakeholders, and subject matter experts
• Demonstrated experience of leading initiatives across large engineering organizations, spanning multiple cross-functional teams to influence tech roadmap planning and execution

Preferred qualifications

• You enjoy using social media to interact directly with customers for feedback
• You’ve founded a business / startup, taking a product from 0-1
• Your hands are filthy. You only ship functionality after you’ve personally test driven it and made heavy edits to the documentation.