Product Manager, Square Loans, Servicing Experience

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

We are working to make financing easier and fair for all businesses. As a key product leader on Square Banking, your work will help millions of small businesses grow their business and manage their cash flow.

Since beginning operations, Square Capital— now Square Loans—has facilitated more than $9 billion in small business loans and Paycheck Protection Program loans to more than 460,000 Square sellers, with an average loan size of $6,750. These numbers highlight Square’s ability to reach and serve small businesses that have been traditionally underserved by existing lending options. As the PM responsible for the US Servicing Experience, you will be responsible for the end-to-end seller experience after a seller (small business owner) has opted to take a Square Loan. The servicing experience, or loan repayment, is the central part of that experience for a seller. You will own the repayment and recovery strategy.

As Product Manager, you will be responsible for driving product initiatives from inception through execution. In this role you will collaborate closely with engineers, data scientists, operations, designers, capital markets, and other cross-functional team members to ensure that our cash flow products amaze and delight sellers.

** The Square Banking Product Management team is growing, you may be in consideration for another role on the team after applying **

​​​You will:

• Own the repayment and recovery strategy for US Square Loans
• Own the end-to-end seller experience after they’ve opted to take a Square Loan
• Deeply understand the jobs-to-be-done of our sellers through qualitative and quantitative research, and champion their needs within Block
• Drive the product roadmap and execute the delivery timelines for the work required to provide remarkable experiences for our sellers and grow the business 
• Partner strategically with other Square Banking product teams to deliver a remarkable Financial Home for sellers
• Influence key stakeholders throughout Block in order to align intent, resources, and prioritization
• Operate cross-functionally and build strong partnerships both within Block and with external vendors to deliver excellent products and services
• Foster an environment that enables the team to execute quickly while maintaining a high standard for quality
• Manage the entire product life cycle from ideation, to planning, execution and launch

• 4+ years of experience in product management 
• Collaborative approach: Delivers results with cross-functional teams, and partners with and empowers team members appropriately 
• Customer-centric: Strong customer empathy and experience shaping product direction and execution based on customer needs
• Strategic: Experience developing and driving key strategies that shaped an organization
• Analytical skills: You have a data-driven learning style and use quantitative intuition to make product decisions
• Results: Proven track record of shipping simple, elegant user-facing products
• Efficiency: Excellent organization and prioritization skills
• Entrepreneurial spirit: You're a self-starter with flexible skills
• Credit domain expertise: with small business financing or other financial products
• Excitement: You’re passionate about Square’s mission and new technology

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.