Product Manager - SMS Delivery

Product Managers at Klaviyo have mastered the craft of Product Management. They are skilled practitioners, who have been directly responsible for driving significant business outcomes. At Klaviyo, you’ll work in the kind of high-growth environment that offers unlimited potential, and Klaviyo’s fast growth will ensure that opportunities abound.   

The SMS Delivery Team at Klaviyo ensures our customers can successfully send SMS messages with high deliverability. The team leverages engagement data and vendor data to optimize which messages we send. They also build the number selection, registration and management experience for our customers. SMS is a fast-growing area within Klaviyo so this is an exciting team to be a part of!

How You’ll Make a Difference:

• The ultimate measure of success for Product Managers at Klaviyo is driving business outcomes. That’s why we focus on tracking, analyzing, and improving metrics for each area of our product, with a particular focus on driving the results we target. 
• We cannot build products that exceed our customer’s expectations without truly understanding those customers. That’s why Product Managers at Klaviyo spend a significant amount of time interacting with customers. At Klaviyo, knowledge about our customers is power.
• Product Managers at Klaviyo think deeply, quickly, and analytically. The rigor of thought is extreme here so we can ensure we’re making the best decision possible at all times. You should love to tease out problems, break them down to small, digestible pieces, and put them back together elegantly.
• Someone who joins Klaviyo must be exceptional at articulating their thinking through the written word. As a company, our success is gated on collectively being great and prolific communicators.

What You’ll Do:

• Collaborate and communicate - you will collaborate with all teams within the company and all parties outside of the company to be most effective in your role.
• Manage a roadmap - you will prioritize all potential projects for our product area, and focus on those with the largest impact.
• Create clarity through writing - you will define the customer problems we need to solve, who we are solving them for, and what it means to solve those problems. You will work agilely, but also sweat the details. You are passionate about making sure that every experience is understood, anticipated, and handled elegantly.
• Ship features - you will get value into customer hands. For all of the work that goes into planning and coordination, we stay focused on delivering improved solutions and experiences every day.
• Learn - you will be a voracious learner.  A lack of experience/knowledge around a challenge is an invitation to dive deep and become an expert in that area. You should love learning and tackling new challenges.

Your First 90 Days

In your first 30 days, you will get acclimated to Klaviyo and our product:

• During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product.
• Introduce yourself to everyone you will need to know in order to be successful in your role.

In your first 60 days, you will become a valuable member of the team:

• Take ownership of your key area of the product, and become the go-to expert for that area.
• Have a quick impact by building your first product features, with coaching from internal subject matter experts in this product space.

In your first 90 days, you will continue to increase your influence:

• Refine the strategy and roadmap for SMS Delivery.
• Start contributing to knowledge sharing with the larger product team. We value learning and growth very highly.

Who You Are:

• 2+ years of product management experience
• A hustler – owning your work, and taking initiative.
• Resourceful and flexible and has a strong focus on getting things done without strict processes or guidance for every move. 
• Track record of owning products.