Product Manager - Sign, Adoption and Growth

Product Manager - Sign, Adoption and Growth
Product & Program Management | San Francisco, CA

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Product & Program Management teams work on some of the most impactful and challenging problems in the Software industry. We are a highly collaborative cross-border group that operates on the edge between Engineering and the business and helps to design solutions from concept to launch – all while focusing on and advocating for what’s best for our customers. We work closely with Engineering and Design to create some of the most innovative never-been-done-before products. We partner with the Sales, Customer Success, Marketing, Finance, Legal, and Security teams to bring the product to market.

This position
As Product Manager - Sign, Adoption and Growth, you will develop the roadmap, vision, and priorities that will help drive adoption among and growth of DocuSign’s millions of paying customers and signers worldwide. You will be a champion of customers and consumers alike. Based on qualitative and quantitative insights, you will inform product directions that drive measurable impact. You will leverage innovative technologies and rapid experimentation to deliver impactful innovations and a world class user experience that drive top-level business outcomes and redefine the “state-of-the-art” for the eSignature industry. You will work with a team of highly motivated individuals. You will champion a product management culture that focuses on delivering impact, customer delight, data-driven decision making and fast yet diligent execution.

Product Managers at DocuSign are the CEOs of their product and ship features that make our customers successful. PMs work cross-functionally with customers, Sales, Marketing, Engineering, UX, Support, etc. to define product vision, gather requirements, execute on the feature, and drive product launches.

This position is an individual contributor role reporting to the Sr. Director of Product Management and is designated Flex.

Responsibilities

• Define the strategy and roadmap for key growth initiatives within eSignature, with clear focus on driving business results, and customer delight and engagement 
• Identify opportunities for continuous testing and optimization and execute on the experimentation roadmap, from initial hypothesis to measurement and learning
• Prioritize opportunities, define requirements, and execute cross-functionally to take ideas from concept to launch
• Translate product requirements into developer-ready JIRA user stories and acceptance criteria and drive prioritization of the backlog 
• Understand market & customer needs by working closely with Customers, Consumers, User Research, Data Science, and Marketing
• Apply your understanding of both business and consumer audiences to drive the next generation of eSignature innovations
• Define and analyze metrics that inform the success of products
• Monitor, measure and report on key business and customer metrics
• Build strong and trusted partnerships with Engineering, Design, Marketing, Customer Success, and other cross-functional teams

Basic qualifications

• Minimum of 5 years of experience in Product Management
• Bachelor’s degree

Preferred qualifications

• Experience innovating and taking a product or major feature from concept to launch
• Experience building with two-sided products
• Experience applying user research and experimentation/A/B testing to inform roadmap and feature development
• Desire to challenge the status quo and help drive change within a team
• Comfort failing coupled with ability to rapidly course correct
• Superior analytical and problem-solving skills 
• Master’s degree
• Critical thinking/analytical experience
• Experience presenting to senior executive audiences

Vaccination requirement 
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal opportunity Employer and makes hiring decisions based on experience, skill, aptitude, and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected].

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